George Sorodoc

Key Responsibilities • Handle customer tickets independently with almost no support • Confidently manage customer phone calls independently • Resolve complex delivery issues • Manage all warranty claims • Follow and uphold SOPs while identifying areas for improvement • Lead showroom shifts • Act as a specialist within a defined area of Customer Service • Draft and refine SOPs within your specialist area • Take ownership of performance metrics within your area of responsibility • Collaborate with relevant stakeholders to improve processes and outcomes

• Handle customer tickets independently with almost no support • Confidently manage customer phone calls independently • Resolve complex delivery issues • Manage all warranty claims • Follow and uphold SOPs while identifying areas for improvement • Lead showroom shifts • Act as a specialist within a defined area of Customer Service • Draft and refine SOPs within your specialist area • Take ownership of performance metrics within your area of responsibility • Collaborate with relevant stakeholders to improve processes and outcomes

• engaging with customers to understand their needs and expectations • working with cross-functional teams, including marketing, sales, and customer support, to ensure the product meets user needs. • providing technical support and troubleshooting • collaborating with product development teams to inform product design with customer feedback • conducting demonstrations for customers • providing feedback to marketing and product management on product design, manufacturing, quality, and other aspects • ensuring that user expectations are aligned with the product's features and functionalities

• Answering and resolving enquiries from customer • Making administrative changes • Escalating enquiries to the appropriate team, when necessary • Ensuring smooth journey of the customer • Assisting customers with registration or account creation • Passing customer feedback onto the product or sales team to improve the organisation’s offerings

• Handled and submitted incoming sales calls • Managed daily reports of transactions • Enforced company policies and procedures • Managed nightly register, financial, sales and cash totals • Managed opening and closing store • Managed store operations • Supervised team members • Rearranged and detailed store merchandise according to company standards

• Handling both staff and customers complaints • Ordering stock • Handling financial transactions and end of day counts • Helping with promotional events • Completing paperwork • Helping with training and development of staff • Reporting to upper management

* Maintaining high standards of quality control, hygiene, health and safety * Taking responsibility for business performance * Preparing reports at end of shift; including staff control, food control and sales * Planning and coordinating menus * Responding to customer queries and complaints * Checking stock levels and ordering supplies * Preparing cash drawers and petty cash

* Planning, preparing and delivering lessons to a range of classes and ages * Marking and providing appropriate feedback * Devising, writing and producing new materials

* Creating new marketing strategies * Managing client relationships * Dealing with queries