George Mathew

• Discharging the responsibilities of a reception supervisor. • Attending Membership enquiries and administering them. • Attending telephone calls regarding various enquiries. • Good knowledge of Ms Word, Excel, Publisher, Power Point • Updating Club website and E zone (Content Management) • Scanning documents and drafting letters to potential members. • Sound Knowledge of Book keeping and accountancy • Reconciling Club outlets revenue. • Extensive experience in using equipment like Photo copier, Fax, Scanner, various printers. • Experience in managing complaints and enquiries regarding club activities • Experienced in managing various Club Events like sports & games, theatre shows etc. • Cash handling, POS and Credit card machines. • Managing ticket sales for various shows, theatre, Clothing, Merchandiser...etc. • Extensive knowledge Customer satisfaction methods. • Managed and supervised the main reception, Health Complex Reception and security Reception. • Filing and document controlling of staff records such as holiday requests, attendance, personal file. • Demonstrated procedures and given training to the new recruits. • Assigning duties and preparing duty rotas. • Processing Full and Temporary memberships. • Good Knowledge of Accounting & Bookkeeping • Answering telephone enquiries and transferring calls to relevant departments.

• Managed 20 waiters and 3 captains per shift. • Experience in welcoming guests, order takings, assigning seats, Mise n scene. • Experience in stock control and checking. • Experience in attending to complaints. • Provided in-service education to waiters and order takers

Managed 6 waiters per shift. • Experience in welcoming guests, order takings, assigning seats, set up Checking lightings and air conditioners • Experience in attending to complaints. • Provided in-service education to waiters, Hosts and order takers • I have also worked as an office administrator, updating staff file, certificates, attendance, Leave application