George Lubanga

I provide strategic financial and operational leadership overseeing budgeting, compliance, donor coordination, and programme delivery while strengthening governance frameworks, improving efficiency, and ensuring sustainable growth through structured financial systems and performance driven management practices. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Oversee budgeting, financial reporting, compliance ensuring transparent, accountable resource use supporting programme sustainability and donor confidence through systematic controls 2. Coordinate operational planning, resource allocation supporting effective programme implementation across mental health initiatives achieving 95% delivery targets through strategic coordination 3. Strengthen financial, administrative, procurement systems improving efficiency 30%, sustainability through process optimisation, automation, standardisation enhancing operational effectiveness and scalability 4. Manage partner, donor financial coordination ensuring timely reporting, compliance maintaining strong relationships supporting continued funding and organisational growth 5. Lead people-centred operational management mentoring finance, operations teams building capacity, improving performance fostering collaborative culture and professional development

I drive revenue growth through consultative selling, market intelligence, strategic negotiations, and technical solution delivery while aligning commercial strategy with customer needs to strengthen pipeline performance and improve client retention. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Conduct market research on product trends, competitor analysis, technological advancements identifying opportunities generating 25% increase in qualified leads 2. Negotiate, close sales deals contributing to company revenue growth exceeding quarterly targets 15% through consultative selling and strategic positioning 3. Collaborate with internal departments ensuring timely product delivery, customer satisfaction achieving 90% on-time delivery rate improving client retention 4. Provide technical support including troubleshooting, product demonstrations enhancing customer confidence reducing support tickets 20% through proactive engagement

I drove software sales growth through strategic client onboarding, consultative selling, market expansion initiatives, and structured product demonstrations while strengthening customer adoption, improving revenue performance, and expanding regional market presence. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Onboarded 30+ clients providing software training, troubleshooting assistance achieving 85% user adoption rate within first month improving satisfaction 2. Conducted market research identifying opportunities for product penetration in 5 new sectors increasing potential customer base 40% supporting expansion 3. Prepared, delivered presentations on software functionalities to 50+ prospective clients converting 35% into paying customers exceeding quarterly targets 4. Negotiated, closed deals achieving 110% of sales targets through consultative approach, needs-based selling strengthening company market position regionally

I strengthened retail sales performance through pipeline development, customer engagement, structured presentations, and data informed selling strategies that improved conversion rates and expanded high value prospect pipelines. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Conducted market research identifying sales opportunities, evaluating customer needs discovering 20+ high-value prospects increasing pipeline 30% quarterly 2. Actively sought new opportunities through cold calling, networking, social media generating 100+ leads monthly improving conversion rate 25% 3. Delivered product presentations creating detailed sales reports achieving 90% client engagement rate supporting informed decision-making and strategic planning

I ensured safe pharmaceutical operations through accurate prescription dispensing, structured inventory management, and patient education while maintaining compliance and strengthening cost efficiency within a regulated healthcare environment. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Interpreted prescriptions dispensing medications to 50+ patients daily ensuring 100% accuracy compliance with pharmaceutical regulations maintaining patient safety 2. Managed FIFO drug inventory collaborating with suppliers reducing expired stock 35% optimising resource utilisation improving cost efficiency 3. Assisted patients understanding dosages, proper medication usage achieving 95% patient satisfaction through clear communication and educational support

I led multi site operations across 3 locations overseeing fuel inventory, workforce performance, compliance, and financial control while improving efficiency, strengthening governance, and supporting sustainable commercial performance. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Managed operations for 2 companies across 3 locations coordinating fuel inventory, employee schedules achieving 98% regulatory compliance standards 2. Led employee performance improvement initiatives mentoring 15+ team members enhancing operational efficiency 20% through training and development programmes 3. Addressed customer complaints overseeing resolution processes reducing complaint rate 40% improving satisfaction scores and strengthening brand reputation

I supported business clients through POS system installation, training, and technical troubleshooting while strengthening client retention and improving system efficiency across 40+ organisations. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Installed, trained clients on point-of-sale software serving 40+ businesses achieving 90% client retention through excellent technical support 2. Provided technical support solving client issues building relationships reducing support calls 25% through proactive troubleshooting and training 3. Visited clients maintaining confidence, enhancing satisfaction achieving 95% positive feedback scores strengthening long-term partnerships and referrals

I supported inventory control, stock reconciliation, and administrative coordination earning promotion within 6 months due to strong discipline, reliability, and operational accuracy. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Earned promotion to Back Office Assistant within 6 months based on reliability, attention to detail demonstrating strong potential 2. Supported inventory control processes including receiving, verifying, recording, reconciling stock strengthening accuracy 30% improving accountability in management 3. Assisted back office administrative, operational coordination maintaining organised records supporting procurement improving overall operational efficiency 20%

I ensured safe dispensing practices and regulatory compliance while maintaining accurate pharmaceutical records and supporting patient care operations. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Dispensed medications following regulatory guidelines ensuring patient safety achieving 100% compliance with pharmaceutical standards throughout tenure

I supported pharmaceutical sales growth through targeted outreach, product marketing, and dispensing support while ensuring compliance and strengthening customer relationships. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Marketed pharmaceutical products, laboratory equipment identifying 10+ new clients increasing monthly sales 15% through targeted outreach strategies