George Asfour

• Directed overall operations, overseeing operations managers, safety manager and administrative staff • Oversaw driver recruitment, onboarding and training in collaboration with managers • Partnered with Safety Manager to ensure compliance with safety policies and promote a strong safety culture • Ensured preventive maintenance of fleet vehicles and coordinated new truck acquisitions when required • Maintained client relationship, secured additional runs and supported revenue growth initiatives • Monitored company expenses, controlled operational costs and coordinated with accounting to ensure timely vendors payments • Held weekly management and safety meetings to review performance, processes and productivity • Promoted consistent safety communication between managers and drivers, emphasizing daily awareness and accountability • Recognized and rewarded employees for outstanding performance, fostering motivation and retention

- Responsible for managing the full operation process from dispatching until warehousing - Overseeing the daily administrative and operational functions of the business - Full customer management: new clients meeting and onboarding, follow up with current clients, preparing clients annual bids and price offers resolving client's issues, monitoring & evaluation of clients' experiences prior to suggesting and implementing corrective procedures - Build and maintain long-lasting customer relationships based on trust and professional communication - Plan future operations needs and communicate with HR & Procurement departments accordingly - Verifying operations excellence is applied throughout the department's processes - Supervised the operations safety procedures and managed all insurance matters related to staff, trucks and trailers -Ongoing performance evaluation, operations assessment and data analysis to use as an input for strategic department planning and higher-level

- Team leader and manager of 20 Dispatchers and 8 Service Providers; responsibilities included preparing shift & schedules, full team support, training & coaching, performance evaluation & disciplinary procedures - In full charge of the Dispatch Operation between Canada & US, 24/7 - Guaranteed cross functional collaboration between departments including: Linehaul, Pickup & Delivery, Operations, Engineering, HR and Procurement - Resolved all Operations Department issues related to late or missed pickups, safety, communication and service - Monthly report writing an submission to Senior Management; reports included current performance of the unit, future needs, accomplishments and recommendations

- In full charge of the pickup and delivery processes in Montreal area - Managed customers orders, claims and last-minute requests - Team leader of 7 Service Providers and 10 admins; responsibilities included preparing shift & schedules, full team support, training & coaching, performance evaluation & follow-up - Resolved all pickup and delivery matters related to late or missed pickups, safety, communication and service - Administered safety policies & procedures and performed regular safety inspections

- Help clients locate products. - Answer clients’ questions and explain to them how the products work. - Stock the shelves. - Try to find the best product and solution to client.

- Help clients locate products. - Answer clients’ questions and explain to them how the products work. - Stock the shelves. - Try to find the best product and solution to client.

- Maintain a detailed knowledge of the company’s products and services. - Maintain an awareness of all promotions and advertisements. - Provide customer and personnel assistance. - Handle cash intake and inventory control. - Handle the Barista and the drive through orders. - Check merchandise level and prepare the orders. - Keep store operating to standard and to set a positive example for the store team. - Recruit, coach and hold staff accountable for delivering legendary customer service. - Be responsible for clearly communicating the team’s assigned tasks and monitoring their work habits to ensure they are performing at a satisfactory level. - Labour Scheduling, Monthly Status Report, Quarterly Business Review, Cash Management and Inventory Management.

- Assist companies in carrying out their duties in a legal manner. - Collaborate and cooperate with different local ministries to follow up and accomplish different types of legal tasks. - Conduct interviews with clients. - Devise outline strategies for legal cases. - Assess the strengths and weaknesses of the other side's case. - Negotiate settlements. - Meet deadlines for court appearance. - Make applications for registrars, District Judges and Masters. - Maintain confidentiality. - Check the details of the contracts and filter the agreement criteria. - Prepare strong evidence and proof in case of any disputes. - Giving oral arguments in a court of law. - Advising clients on their rights and obligations. - Preparing questions to ask witnesses. - Interviewing witnesses, defendants and clients. - Interpreting and explaining the law clearly to both individual and business clients. - Prepare all necessary documents for cases such as labor issues, inheritance, property, banking and insurance cases. - Work with other lawyers on projects for NGOs (IFC) such as the project about improving the procedures of registering a Private Limited Company in Palestine. - Participate in weekly team meetings. - Keep up to date with law and practice.

- Offer legal consultancy and advisory services to different types of corporations. - Prepare all necessary documents to register companies (memorandum, bylaws). - Prepare employment contracts for newly hired employees. - Responsible for financial, banking transactions and bill payments for the Firm. - Handle secretarial and administrative work. - Conduct legal research. - Assist in the preparation of a draft for customs law. - In charge of returned cheques cases.

Residentiel Real Estate Agent