Genie C.

• Analysis of real estate market trends, laws and regulations

• Assist Director of Sales in developing specific goals and strategies • Balance time between account maintenance, prospecting and cold calling for new business using various social media channels • Stay current with industry trends and seek creative ways to infiltrate markets/accounts • Create appropriate promotional materials • Organizing client appreciation events with food, drinks, and activities • Monthly in-person or phone follow-up and check-ins with accounts to review progress/production • Communicate between catering/restaurant and hotel teams • Plan and execute internal meetings, activities and guest events within the hotel

• Plan, organize, and execute events based on client's budget, schedule, and other specifications • Oversee all aspects of banquets and events: setup, menu selection, food presentation, serving, and clean-up • Follow up each function by completing a Function Critique, submitted to F&B sales manager • Maintain records for inventory, labor, and food cost • Coordinate with kitchen and food staff to ensure all arrangement and details are properly addressed

• Concurrent management of multiple outlets (restaurant, pool bar, and in-room dining) • Employee management (interviewing, hiring, training, and scheduling) • Resource management (payroll, labor, and budget) • Inventory management (food and beverages, supplies, and restaurant equipment) • Ensuring guest satisfaction (esp. food and service quality) • Creating new in-room dining amenities program

• Maintained highest check average with emphasis on customer satisfaction and upselling • Assisted with private events (wedding receptions, baby showers, and corporate functions)

• Drove the team with creativity and leadership skill to achieve marketing objectives • Created a business plan for a hotel concept, which includes the operational, marketing and financial plans • Researched in market data analysis, competitor analysis, consumer’s patterns, purchasing behaviors and social media marketing

• Assisted in various marketing campaigns of the restaurant • Shadowed the marketing director during private parties in the restaurant • Aided with their first annual Oscar Party with the Chicago Blogger Network with over a hundred participants

• Assisted in the daily restaurant operations; worked in a Japanese restaurant (Kazu) and a Seafood fine dining restaurant (Nautilus) for 3 months each • Introduced internal training plans for the restaurants and assisted manager/ supervisor to implement them • Supported the management with the weekly scheduling and monthly payroll of both restaurants

• Performed seasonings compounding, executed savory application (noodle making and sauce making) • Assisted in client presentations (application of flavoring in food)