geneve canlas

* AS A FITTING ROOM LEAD: * act as the store's "last line of defense" by converting consumers into buyers through relevant outfitting and exceptional service in the fitting rooms * engage with consumers to ensure styling needs are being met with honest feedback and recommendations * meet and exceed daily SPH and UPT goals for self and department * lead training classes and coach on-boarding associates to become effective stylists by modeling brand behaviors and expectations * AS AN ASSET PROTECTION ADMINISTRATOR (APA): * fulfill loss prevention duties, such as observing the sales floor, utilizing CCTV, conducting daily audits, and reporting incidents * perform office administration, such as calling associates to work, submitting supply orders, processing send sales, and distributing paychecks * assist with HR tasks such as phone screening, interviewing, orientation, and training * execute operational tasks, such as troubleshooting technical and mechanical errors

* train and develop new and tenured associates on product knowledge, policies, and procedures * inspire associates to model brand’s service standard and selling behaviors * provide consistent exceptional service * coordinate with senior leadership to improve business and talent, such as planning events, executing trainings, etc.

* act as Leader On Duty and model the brand’s service standard and selling behaviors * execute business strategies by achieving sales, KPIs, and Gap credit card goals * in charge of talent acquisition, recruiting, development, and management * monitor Customer Experience Survey results every day to ensure overall customer satisfaction and share feedback to team to improve experience * write effective schedules to meet business goals according to budget and LY * audit team and entire store weekly to meet store compliance * coordinate with other leaders outside of store to develop plans to improve business

* led a team of retail and fountain cashiers to provide the best experience for guests. * resolved customer issues as quickly as they arise. * trained new associates in efficient and effective cashiering and provided product knowledge. * assisted other teams to alleviate wait time for guests between orders and to keep team productive, i.e. buss and wait tables and stock store.

* achieved daily sales goals for two separate multi-million dollar departments. * coached, inspired, and developed a team of Pacesetters, All-Stars, and Future Nordstrom Leaders. * coordinated with Department Manager, Regional Merchandisers, and Store Manager to develop plans to improve business. * recorded and tracked team’s daily sales and SPH. * wrote schedules to meet business goals according to SPH and selling cost. * executed effective and strong merchandising between Lingerie and Hosiery departments and neighboring departments. * provided fittings that require prosthesis for customers. * led by example and maintained SPH to be one of the top sellers in the department. * provided exceptional customer service throughout the entire store, not just within the department. * established new relationships by opening rewards (Nordstrom credit and debit cards) and following-up with purchases and orders. * reached out to new and existing customers about sales, promotions, new product, replenishment, and follow-ups.

* maintained a level 2 or 3 SPH biweekly to be one of the top sellers in the department. * provided exceptional customer service throughout the entire store, not just within the department. * established new relationships by opening rewards (Nordstrom credit and debit cards) and following-up with purchases and orders. * reached out to new and existing customers about sales, promotions, new product, replenishment, and follow-ups. * maintained a neat and organized department and replenished product as needed.

* supported students in enhancing Math skills. * assisted and observed students to ensure goals are met. * corrected quizzes and homework as quickly as possible. * provided positive reinforcement and rewards to students who achieved their daily work within a set amount of time.

* worked closely with Bra Specialist and store management to achieve launch, bra, and daily sales goals * replenished and merchandised Bra Wardrobing Center and floor as needed * cleaned store before opening and after closing to maintain cleanliness, organization, and presentation for guests * provided exceptional customer service * established new relationships by opening rewards (Victoria's Secret credit cards) * inspired team by providing performance reviews, sharing product knowledge, and leading by example