gemma finney

Working as an internal sales engineer creating sales proposals for the water and waste water sector, liaising with customers and Area Sales Managers working on projects of various sizes. My role involved selecting a suitable pump to meet the specification, ensuring that the most efficient options were given to keep whole life costs down. The range includes end suction, submersibles, multistage, split case and borehole pumps.

* Speedwell provides examination, assessment and survey software to schools, universities and hospitals. I was responsible for maintaining the software contracts, keeping records of customers and orders up to date as well as ensuring the orders were processed efficiently. I provided the first point of contact to the customers and gave technical support if they have any problems using the software or hardware. * Providing quotations for print and software contracts and contacting after this has been received. * Answering questions by telephone, post and email * Proof reading documents before sending to the printers to ensure accuracy * First and second line support

* One year contract * Visiting customers to discuss requirements of replacement products and services * Providing a quotation following a site survey for refurbishment of pumping stations * Following up leads and quotations to maximise sales * Ensuring KPI targets are met within the SLA * Negotiating prices with suppliers in order to offer the best price to the customer * Reviewing pump curves, technical and site information to make a selection for a replacement pump

* Business development through warm leads and cold calling * Customer visits with colleagues to progress projects, quotations and discuss requirements * Providing quotations and processing orders * Follow up calls * Providing technical assistance * Processing returns and handling customer complaints * Liaising with various departments to expedite deliveries * Weekly sales reports for the UK

* Providing a first point of call for our customers, ensuring that their IT issues are logged, escalated and addressed accordingly. Fixing issues on a first time call if possible or managing the customers' expectations and booking the call in to be fixed. * Empathising with customers while finding a solution to their problem * Carrying any work out in a safe manner and disposing of equipment using the correct procedures * Using my troubleshooting and diagnostic skills to resolve issues efficiently * Ensuring demands are met within the agreed SLA and managing expectations * Managing major incidents and reporting back once the problem is resolved, giving advice on preventative measures for the future * Complaint handling and ensuring that a satisfactory response and resolution is provided to the end user * Visiting our Ilkeston PAM site and providing on site assistance with issues that cannot be fixed remotely

English (C), Science Double (C, C), Maths (D), Physical Education (B), Sociology (C), Religious Education (C); Leisure and Tourism (MERIT)