gemma rogers

senior operations analyst

About

Senior Operations Analyst at Bank of America Merrill Lynch

Country

united kingdom

City

chester

Industry

financial services

Skill

photography, fine art, team organisation, sales, customer focused service, management, project management, team leadership, leadership, photoshop, financial services, quality assurance, microsoft excel

Experience

operations analyst

bank of america merrill lynch

2016-6 - Present · 10 yrs 4 mos

bar and catering worker

mollington golf club

2015-6 - 2015-10 · 5 mos

This role required skills in customer service and an ability to provide a warm welcome when greeting golf course members. This role also involved being a dedicated team player to ensure complete customer satisfaction.

ppi redress case handler

capita

2015-10 - 2016-4 · 7 mos

On a day-to-day basis, I calculate PPI claim redress amounts. This involves looking at customers’ confidential information. This role requires a high responsibility and dedicated value of putting the customer first and ensuring they are treated fairly. Within this job I also have targets that must be met everyday – of which I have never missed.

senior operations analyst

bank of america merrill lynch

2018-4 - Present · 8 yrs 6 mos

Education

university of chester

photography

2012-1 - 2015-1 · 3 yrs 1 mo

I have a love for Art in all aspects and enjoy learning about and demonstrating new styles and techniques. In particular I am most interested in drawing, painting and photography. I also have three years experience of using various Microsoft and Adobe software, such as Photoshop. Activities and Societies: Events Society