Gemma Grau Pérez

Development and execution of global strategies to drive GBS business transformation globally. Leading major operational training initiatives and enhancing quality assurance processes, as key mechanism to improve customer experience and operational efficiency.

Teaches "Cultural policies: configuration and development" and "Culture and Society" courses at the Online MA in Cultural Management jointly organised by the Open University of Catalonia (UOC) and the University of Girona (UdG)

Re-shapes the operating model of international companies to provide increased value thru business transformation projects, including shared services design and implementation.

Design, production and consulting services for the cultural and creative sector. Digital transformation strategy definition. Knowledge transfer and exchange management.

Head of continuous improvement across WM International and UK Headquarters. Strategic planning, budgeting and resource management in digitalization efforts and transformational initiatives of WM creative music industry. Responsible for operational performance and knowledge transfer across different business units. Head of Lean Six Sigma educational training programmes.

Accountable for the deployment of Six Sigma initiatives and employee training. Led virtual teams to the completion of international transformation projects by deploying a range of quality, change management and project management techniques. Tutored, trained and mentored employees in Green Belt qualification programmes. Facilitated international transformation events.

Responsible for international digitization projects and change management initiatives. Led the design and implementation of technical and functional solutions for process optimization, aligned with operational business strategy, both in-house and outsourced. Responsible for SOX 404 compliance and delivered multi-site testing and reporting.

International market researcher and data analyst in multiple business areas. Applied direct and indirect research techniques to gather and consolidate information from international matter-experts and market-leader companies.

Production assistance and support for audiovisuals and TV programmes. Supported senior staff on documental and organizational tasks and contributed to the conception, development and creation of audiovisual assets.

General support to production and management of culture and entertainment projects, music and performance festivals, TV and audiovisual productions and theater productions. Supported production officers in project management, activity planning and on-site operations.