geisa menezes

project manager

About

+ 12 years of experience in project and services management. Experienced Information Technology Project Manager with a demonstrated history of working in the information technology and services industry. Skilled in Incident Management, Business Process, Service Delivery, Technical Support, and Service-Level Agreements (SLA). Strong program and project management professional.

Country

brazil

City

sao paulo

Industry

financial services

Skill

service desk, iso 20000, help desk support, prince2, itil v3 foundations certified, cobit, it service management, incident management, it management, it outsourcing, itil, pmo, pmi, pmp, itil certified, sla, project management, team leadership, management, business analysis, business intelligence, service delivery, microsoft project, service level agreements, business process, enterprise resource planning, team building, multi cultural team building, cross functional team building, team building facilitation, project planning, project delivery, project management body of knowledge, project control, agile project management, international project management, project coordination, project implementation, project estimation, software project management, service delivery management, information technology, it strategy, infrastructure, strategy, project portfolio management, outsourcing, integration, program management

Experience

it project manager

nasario soluções em ti

2013-12 - 2016-9 · 2 yrs 10 mos

Monitoring of the delivery of IT services through performance indicators, change and problem management by following ITIL best practices; SAP project management at a agribusiness client. Active Directory unification project involving three new companies within the matrix. Integration of the entire IT infrastructure between the Head Office and eight branches. Support and guidance for audits of IT processes and procedures. Identification of improvement opportunities. Report elaboration to operational team meetings, involving continuous improvement plans (PDCA), ensuring the delivery of service levels agreement (SLA).

e-commerce owner and director

brazilian desire

2011-7 - 2014-11 · 3 yrs 5 mos

Company registered in the UK for the marketing of perfumes and cosmetics. Manage new acquisitions, vendors, customer satisfction, logistics and finance. Identification, prioritization and management of new opportunities, evaluating impact of the initiatives. Management of new promotional marketing campaigns aiming increasement sales and profitability. Analysis and management of Web Analytics.

senior sales administrator

aquamassage body esthetics

2006-5 - 2007-3 · 11 mos

Increase of 45% in sales in the first quarter. Management and control of sales, costs and expenses. Management of sales strategies, annual planning and evaluation. Application of best practices in the market, aiming to meet goals and develop new business. Team performance monitoring and sales indicators.

project manager

jpmorgan chase & co.

2019-6 - Present · 7 yrs 4 mos

it project manager

elumini it

2016-10 - 2018-4 · 1 yr 7 mos

business analyst

hewlett-packard

2009-1 - 2011-1 · 2 yrs 1 mo

Hired as Quality Analyst, promoted to Service Desk Coordinator and later to Business Analyst to coordinate two global projects and one major client. Development and implementation of processes and procedures. Identification of improvement opportunities. Ensure the delivery of services (SLA) in any situation that would prevent completion of the task, when necessary, using escalation process. Identify cost reduction opportunities and service optimization / productivity. Preparation of reports to operational team meetings, involving continuous improvement plans (PDCA), ensuring the delivery of service level agreement (SLA). Incident and Problem Management. Set expectations of employees, users and internal / external customers, ensuring positive perception of peers and hierarchy. Conflict management with focus on customer satisfaction.