
gbidee roberts
service specialist i
About
Financial Services Intern at Blue Cross Blue Shield of Massachusetts
united states
chestnut hill
-
management, customer service, public speaking, writing, social media, event planning, interpersonal skills, community outreach
Experience

service specialist i
unum

intern of nonprofit programs
building impact
▪ Communicated with 40 nonprofit partners to confirm projects, goals and details for Tech Gives Back ▪ Developed and updated excel spreadsheets of nonprofit partner contacts, projects and in kind donation needs ▪ Managed and updated nonprofit, corporate and real estate partner logos on Building Impacts’ website

work study student
boston college admissions office
▪ Conducted administrative duties such as streamlining the organization of applications with a team of six ▪ Performed various office tasks such as answering phones, organizing office environment, filing paperwork

collegiate tutor
tutors for all
* ▪ Develop and execute weekly lesson plans to prepare high school students for the Massachusetts Comprehensive Assessment System * ▪ Oversee student activity and grade assigned work to the standards of the Charter School * ▪ Collaborate with a team of five tutors to devise the strongest action plans for student advising

training for leadership program participant
blue cross blue shield of massachusetts
Performance Measurement & Improvement ▪ Called 300 Ob/Gyn offices to assess appointment wait time and quality of access to care to fulfill the National Committee for Quality Assurance (NCQA) requirements ▪ Called 200 specialists to evaluate the accuracy of BCBSMA’s online physician directory (Find A Doctor) and fulfill NCQA/CMS requirements Market Strategy Group ▪ Collaborated with team to develop six workshops to help employees understand and effectively apply consumer engagement strategies to their initiative ▪ Conceptualized surveys to gauge participants’ experiences on the efficacy of in-office workshops ▪ Worked with a team of three to develop and execute a strategy for a shared information storage system
Education
claremont academy high school
boston college
leadership
Activities and Societies: Vice president of Voices of Imani, Co-Director of Social and Political Activism of United Front
gbidee roberts's Contact Information
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