Gaurav Kumar

● Conducted QC reviews for high-risk clients (CDD, EDD, TM) with 96%+ accuracy. ● Led Sanctions & PEP screening (OFAC, World-Check, Dow Jones). ● Delivered adverse media screening & risk scoring for compliance escalation. ● Authored & presented compliance reports to senior managers. ● Designed & delivered training for 120+ analysts & managers. ● Achieved 25% improvement in KYC file accuracy via QC feedback integration.

• Conducted thorough quality control investigations for almost 100 enhanced due diligence review per month, ensuring alignment with established processes and policies. • Explored patterns of errors and worked closely with operational teams to introduce enhancements, resulting in an improved quality rate. • Worked closely with Operations Manager to plan and provide support for performance improvement initiatives for addressing analysts with high defect rates which helped 10 newly joined analyst to meet SLA. • Demonstrated in-depth understanding of KYC policies and procedures, utilizing this knowledge to provide business-critical technical support to the team of 40 analysts.

• Utilized experience focused on high-risk reviews, ensuring a comprehensive understanding of 100+ different client business models, organizations, and ownership across various sectors. • Applied knowledge of relevant legislation, including Bank Secrecy Act, FinCEN CDD inal rule of 2016, and OFAC guidelines to ensure compliance in all KYC and transaction analysis of one year range. • Met deadlines and inishing critical tasks promptly, contributing to the early completion of a know your customer project with a two-month buffer. • Collaborated effectively with relevant teams to streamline processes leveraging advance excel (VLOOKUP and Macros), resulting in a 25% improvement in overall case handling time.

• Manage 3 projects in the RCM industry while ensuring quality service. • Respond promptly to customer background checks by checking demographic information. • Efficiently resolve payment discrepancies by monitoring transactions. • Maintain financial accounts by processing customer adjustments timely and professionally. • Adhere to the Service Level Agreements specified by the client/process.

• Coaching and mentoring the team • Crew members about various concepts including providing customer service and maintaining the cleanliness of the • Inventory Management and ordering of Require Material on Timely manner. • Production Management of Food in Rush Hours to ensure Quality and service.