Gaurav RK Ghai

▶︎ 𝗞𝗘𝗬 𝗥𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐄𝐒 • Assist new clients with a seamless onboarding procedure. • Actively communicate with clients to learn about their objectives and difficulties. • Work together to deliver business solutions with internal teams. • Sync up customer success targets with overarching business goals. ▶︎ 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 𝗦𝗧𝗢𝗥𝗜𝗘𝗦 • Completed a thorough Getting Started guide for the Mark Logic Team and documented all of Smart Logic's engineering and support processes. ® • At Smart Logic, I collaborated with SMEs to ensure the publication of significant knowledge pieces. • Helped numerous Smart Logic customers with their problems and collaborated with engineering teams to guarantee that issues were fixed. • Ensured Smart Logic's business operations are in line with Mark Logic's leadership request. • Successfully supported both public and private customers, resulting in revenue approaching $20 million annually. • Oversaw and directed the complete automation process for designated Mark Logic features, participating in various stages of the Product Life Cycle through the application of both Waterfall and Agile Methodologies, yielding an annual return of $50 million. • By utilizing open-source technologies to implement a test automation framework, enterprise licensing costs were reduced by over $100,000. • Developed and improved group standards and procedures to improve team and financial efficiency.

▶︎ 𝗞𝗘𝗬 𝗥𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐄𝐒 • Conduct thorough assessments of the client's business operations, goals, and challenges. • Identify areas for improvement or problems within the organization. • Conducted thorough cost-benefit analyses for proposed solutions to solve specific business problems and drive positive outcomes. • Created strategic plans, business models, and action plans for implementation. • Oversaw the implementation of recommended solutions. • Apply industry knowledge to provide relevant and effective solutions. • Justified technology investments by demonstrating their impact on efficiency, productivity, and overall profitability. ▶︎ 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 𝗦𝗧𝗢𝗥𝗜𝗘𝗦 • Achieved successful completion of consulting projects with an annual return of $20 million for Tier 1 Accounts in New Zealand, such as Fuji Xerox New Zealand Ltd., Auckland International Airport Limited (Kronos), and Transpower Pvt. Ltd. • Oversaw and directed comprehensive automation projects for designated features, participating in various stages of the Product Life Cycle through the application of Waterfall and Agile Methodologies • Created an automation framework using open-source technologies and implemented a Center of Excellence (CEO) for a customer, saving over $100,000 in enterprise licensing fees. • Establish trusting connections with clients, stakeholders, and the project team in the public and private sectors.

▶︎ 𝗞𝗘𝗬 𝗥𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐄𝐒 • Project and Program Manager for multiple Project /Division at single given points. • Transitioned multiple Teams from waterfall to Agile Methodology and brought cost-efficiencies. • Managed teams with multiple members across the globe to bring the highest level of efficiency and effectiveness in business processes throughout development cycle. • Defined and refined test methodologies and standards among group to increase team efficiency. ▶︎ 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 𝗦𝗧𝗢𝗥𝗜𝗘𝗦 • Managed and led end-to-end automation efforts for assigned Mark Logic features, contributing at different phases of Product Life Cycle using Waterfall and Agile Methodology, returning $50 million annually. • Implemented Test Automation framework using open-source technologies that saved more than $100K on enterprise licensing cost. • Defined and refined methodologies and standards among group to increase team and cost efficiency. • Successfully made the MarkLogic the first Common Criteria Certified Enterprise database in the market by making it not vulnerable to Security Attacks. • Build Trust relationships with Stakeholder, customers, and projects team for both Public and Private Sector. • Awarded “Iron-Chef 2011” company-wide technology event, for building a software application that showcases use case of Hadoop.

▶︎ 𝗞𝗘𝗬 𝗥𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐄𝐒 • Identified the specific finance issues that need to be addressed through Personal Finance Webinars and solutions. • Conducted thorough cost-benefit analyses for proposed solutions and shared their positive outcomes. • Worked closely with small business CEO owners for their key business and employee finance goals, challenges, and pain points. • Justified investments by demonstrating their impact on efficiency, productivity, and overall profitability. ▶︎ 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 𝗦𝗧𝗢𝗥𝗜𝗘𝗦 • Organized Meetup on different Personal and Business Investing topics for more than 200+ Group members • Successfully prepared presentations and conducted free webinars on topics related to Retirement Planning, 401K, Saving Accounts, how to be Debt free, Estate Planning

▶︎ 𝗞𝗘𝗬 𝗥𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐄𝐒 • Engaged with key stakeholders to gain a deep understanding of the business's goals, challenges, and pain points. • Identified the specific business issues that need to be addressed through technology solutions. • Conducted thorough cost-benefit analyses for proposed solutions to solve specific business problems and drive positive outcomes. • Worked closely with cross-functional teams, including business analysts, project managers, and development teams. • Justified technology investments by demonstrating their impact on efficiency, productivity, and overall profitability. ▶︎ 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 𝗦𝗧𝗢𝗥𝗜𝗘𝗦 • Led the QA function for 3 Major product releases, returning $9 million annually. • Handled issues of SAAS implementation for Fortune 100 companies. • Designed the scalability framework to support a 10x increase in site throughput.

▶︎ 𝗞𝗘𝗬 𝗥𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐄𝐒 • Interacted with important stakeholders to fully comprehend the objectives, difficulties, and problems facing the company. • Determined which business problems require technological solutions. • Performed extensive cost-benefit analyses for suggested fixes aimed at resolving business issues and producing favorable results. • Closely collaborated with development teams, project managers, and business analysts among other cross-functional teams. • Proved the value of technology investments by highlighting how they affect productivity, efficiency, and total profitability. ▶︎ 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 𝗦𝗧𝗢𝗥𝗜𝗘𝗦 • Successfully collaborated among stakeholder across India and United Kingdom. • Planned and executed the first Automation Proof of Concept project using Agile Methodology. • Successfully reduced cost of the business software releases by 20% annually.

▶︎ 𝗞𝗘𝗬 𝗥𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐄𝐒 • Engaged with key stakeholders to gain a deep understanding of the business's goals, challenges, and pain points. • Identified the specific business issues that need to be addressed through technology solutions. • Working with cross-function teams, conducted thorough cost-benefit analyses for proposed solutions to solve specific business problems and drive positive outcomes. • Justified technology investments by demonstrating their impact on efficiency, productivity, and overall profitability. ▶︎ 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 𝗦𝗧𝗢𝗥𝗜𝗘𝗦 • Successfully contributed towards production-ready Hewitt employee benefits web application module designed for Fortune 500 companies. • Planned and executed the first Automation Proof of Concept project using Agile Methodology. It saved Hewitt 10% annually towards the Software Releases. • Developed and put into practice a "Root Cause Analysis" process within the group, which helped identify common inefficiencies and resulted in a 5% overall business savings.