Gaurav Rastogi

Building AI-assisted websites, automation, and digital experiences that help small businesses attract, engage, and convert more customers while streamlining everyday operations.

Partner with founders and executive teams to strengthen organizational culture, improve employee engagement, align leadership, and help organizations navigate organizational change. Apply systems thinking to improve organizational effectiveness by creating greater clarity, alignment, trust, and accountability across teams. Developed the Spark Plan, a structured 90-day employee engagement improvement program that helps organizations strengthen engagement, manager effectiveness, leadership alignment, and execution through practical, measurable actions. ⸻ Areas of Focus * Organizational Culture * Employee Engagement * Leadership Alignment * Organizational Effectiveness * Systems Thinking * Strategic Advisory ⸻ Key Contributions • Act as a strategic partner to CEOs, translating priorities into aligned execution across teams • Design and implement lightweight operating systems (cadences, feedback loops) to improve visibility and coordination • Identify and resolve execution gaps caused by unclear ownership, competing priorities, and cross-team dependencies • Structure ambiguous initiatives into clear execution plans, enabling faster decisions and progress • Help leadership teams shift from reactive problem-solving to consistent execution discipline ⸻ Selected Impact • Improved leadership focus by clarifying roles and reducing overlap at the executive level • Increased team autonomy by shifting decision-making from leader-dependent to self-managed structures • Introduced execution discipline (planning cadence, working agreements) to improve predictability and flow • Enabled leaders to operate more strategically by reducing involvement in day-to-day execution friction ⸻ Additional engagement: Coached a growing SaaS company on Product Ownership, Scrum ceremonies, backlog management, Agile artifacts, and team practices, helping leadership transition from day-to-day development to focused Product Ownership.

Digital Solution Architect Lead Advisor | Enterprise Consulting, Professional Services & Technical Product Ownership Served as a Technical Product Owner, Solution Architect, and trusted advisor for strategic cloud transformation initiatives supporting Fortune 500 customers including AT&T Cybersecurity, Toyota Research Institute, and Woven Planet. • Owned and prioritized multiple product backlogs across up to three concurrent Scrum teams, balancing customer priorities, engineering capacity, dependencies, and business value. • Authored epics, user stories, and acceptance criteria while facilitating backlog refinement and collaborating closely with customers and engineering teams. • Helped define MVP scope, prioritize roadmap initiatives, and continuously adapt backlog priorities as business needs evolved. • Participated in Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospectives, occasionally facilitating Scrum ceremonies. • Managed Jira backlogs throughout iterative delivery while partnering with geographically distributed engineering teams. • Led customer discovery, solution design, estimation workshops, commercial scoping, Statement of Work development, and implementation planning for enterprise cloud transformation initiatives. • Partnered with engineering to develop reusable implementation epics, discovery frameworks, backlog templates, estimation approaches, and delivery assets. • Built trusted executive relationships while leading customer communications, delivery governance, and critical escalations across strategic enterprise engagements. • Generated and retained more than $7M in Professional Services revenue, expanded AT&T Cybersecurity engagements from $1.2M to more than $4M, and maintained a 99% contract renewal rate through consistent delivery excellence.

* Led technical design of Verint's product suite in partnership with internal and external IT and business teams, and collaborated with Pre-Sales on strategic, complex projects, architecting pre-sale phase solutions. * Provided direction to project teams on deployment strategy, technical oversight, and risk mitigation, translating business requirements and use cases into product requirements and solution architecture. * Served as technical mentor and Level 2 support for implementation teams, and technical liaison between Implementation and Product Development, owning escalation management with project, services, and product development teams. * Advised customers on platform strategy, architecture best practices, security, integration, add-ons, and migration. * Represented the Delivery organization during ISO 27001 certification audits, supporting audit readiness, evidence gathering, and successful certification outcomes.

* Managed the Technical Support and Services team for Southeast Asia: recruiting, training, scheduling, coaching, counseling, performance reviews, and compensation planning for direct reports. * Owned customer incident, escalation, and relationship management for the region, and managed regional partner relationships. * Analyzed client business strategy and system architecture requirements to support customer business goals, and served as liaison for Sales, Partners, and regional support teams.

* Managed strategic customer accounts across India, owning end-to-end customer service, escalation, and support. * Mentored and managed project teams on critical and key projects, and designed project processes and methodologies. * Served as liaison for Sales, Support, and Partner teams, and as product technical trainer for domestic and international partners and clients. * Maintained project forecasts and scheduling, and analyzed client business strategy to inform system architecture recommendations.

Provided technical support and project delivery for regional Verint implementations, building foundational product and customer engagement expertise.

Senior System Administrator Kernelinfosoft · New Delhi, India Feb 2004 – Mar 2005 Technical Support Executive EXL Services · Noida, India May 2003 – Oct 2003 System Administrator iCadel Labs · Noida, India Jan 2002 – Apr 2003 Lecturer, Linux/System Administration Institute for Technology & Management · New Bombay, India Aug 2001 – Dec 2001 Trainee Linux Administrator Phoenixsoftech · New Bombay, India Jan 2001 – Jun 2001 𝘋𝘶𝘳𝘪𝘯𝘨 𝘵𝘩𝘪𝘴 𝘱𝘦𝘳𝘪𝘰𝘥, 𝘐 𝘣𝘶𝘪𝘭𝘵 𝘢 𝘥𝘦𝘦𝘱 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘧𝘰𝘶𝘯𝘥𝘢𝘵𝘪𝘰𝘯 𝘪𝘯 𝘓𝘪𝘯𝘶𝘹 𝘴𝘺𝘴𝘵𝘦𝘮𝘴 𝘢𝘯𝘥 𝘯𝘦𝘵𝘸𝘰𝘳𝘬 𝘢𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘳𝘢𝘵𝘪𝘰𝘯, 𝘸𝘩𝘪𝘤𝘩 𝘦𝘴𝘵𝘢𝘣𝘭𝘪𝘴𝘩𝘦𝘥 𝘵𝘩𝘦 "𝘚𝘺𝘴𝘵𝘦𝘮𝘴 𝘛𝘩𝘪𝘯𝘬𝘪𝘯𝘨" 𝘮𝘪𝘯𝘥𝘴𝘦𝘵 𝘐 𝘢𝘱𝘱𝘭𝘺 𝘵𝘰𝘥𝘢𝘺.