Gaurav Ojha

 Responsible for maintaining and updating / renewals of the records and submission of records on time to the concerned government departments related to Hospital Trade License , Narcotic License.  Coordinating with the concerned Nodal Officer in obtaining /renewal of Fire N.O.C from concerned authorities & concerned Nodal Officer of BMWM in obtaining BMW license.  Maintainence/ Compliance of BMWW Rules for wich we are conducting training every week for new joinees.  To assist / coordinate Nodal Officer (Horticulture) for proper maintenance of plants / greenery in hospital campus.  To assist / coordinate with the concerned Nodal Officer communication I.T., PWD (E), PWD( C).  To assist / coordinate with the concerned Nodal Officer/ Caretaker in procuring / issuing I card, name plates, stamp, parking sticker, Maintenance and regular updating of hospital signages  Responsible for management of all outsources services i.e. security, sanitation, laundry, kitchen, canteen, nursing orderlies and Data Entry Operators.  To coordinate and implement quality improvement programs related to patient services in the OPD, Wards, Laboratory, Casualty, Blood Bank, Lab and other related areas.  Proper utilization of infrastructure & space inside the OPD rooms so that the facilities are utilized maximally and ensure minimum waiting time for the patients.  To ensure that all OPD slips / case sheet have doctors signatures with time, date and stamp etc take responsibility of Outsource staff in the OPD / Wards / Emergency.  To ensure sufficient quantity of wheelchairs / stretchers area available and at proper place.  To optimize the sitting areas in waiting areas in OPD & to handle day to day queries / small grievances of patient.

 Ensure daily tracking of day to day operational issues & Compliance to all standard processes  Providing non clinical expert advice – Drafting / Implementing / development of services on non-clinical side / New program delivery outside clinics  Implementation of all clinical protocols and processes with the help of clinical, professional, clerical and administrative staff.  Co-ordinate with various departments for the smooth functioning of the organization.  Ensure Quality parameters are being implemented and records are being maintained.  Stock Verification & Inventory management  Utility management Reconciliation of Day to Day Collection and ensuring timely submission of bills.  To ensure and coordinate Renewal of Licenses  Compliance to regular Meetings within the clinic and cross functional teams to implement policies set by organisation.  Actively involved in organizing health camps & other promotional activities  Initiating new hospital processes by developing SOP‘s, Checklists, Forms & Formats and implementing the documentation for the enhancement of the overall operations related to infrastructure, biomedical equipments, patient care & clinical / non-clinical issues as per NABL.  Providing technical inputs & presentation of detailed timely Audit Reports to the head office along with statistical data for the formulation of various policies, guidelines & action plan  Ensure and coordinate Renewal of Licenses, Registration, NOC, AMC certificates etc  Ensure regular staff meetings within the district hospital as well as with external bodies to ensure implementation of all clinical protocols and processes as per guidelines.  Review day-to-day patient problems & Employee grievances to develop action plans for handling concerned issues  Reinforcing training requirements for clinical/non-clinical staff & providing assistance in development of training materials & schedules along with timely assessment.

 Look into day to day operations of all the departments like OPD/IPD/Floors/Diagnostics etc.  Provide a visible presence of Senior Management on the wards and support service areas  Daily rounds to sort out the grievances and discrepancies of the patients/attendants.  Identify the gaps and implementing the ideas to optimize the departmental processes  Quality Control Checks & Audits along with NABH Surveillance coordination  Attending regular departmental meetings & producing statistical reports to the management .  Changing & Making of the Hospital SOP’S according to facilities.  Ensure high standards of patient care, develop integrated systems throughout the Hospitals aimed at improving the quality of services and meeting clinical and corporate governance standards

 Building and establishing new set ups for the enhancement of the overall hospital operations w.r.t.Infrastructure, patient care & clinical / non-clinical issues.  Actively involved in organizing health camps & other promotional activities  Streamlining the processes of TPA queries / Corporates.  Responsible for maintaining daily stocks as per requirement.  Daily rounds to sort out the grievances and discrepancies of the patients/attendants.  Quality Control Checks & Audits along with NABH Surveillance coordination.  Coordinating with Biomedical Department for repair & management of various instruments/machines.  Producing statistical reports of different departments to the management by gathering relevant data.  To prepare Training Programs for Nursing, Paramedical & Housekeeping along with feedback evaluation.  To ensure timely completion of documentation for admissions transfers & discharges.