Gaurav Goswami,CIMP
General Manager @ The Fern Hotels & Resorts
About
Professional Summary Dynamic and results-driven hospitality professional with extensive experience in hotel operations and a proven track record of managing diverse areas of expertise, including Front Office, Sales & Marketing, Online Channel Sales, Revenue and Inventory Management, Administration, and Loss Prevention. Adept at streamlining operations, driving revenue growth, and enhancing customer satisfaction, supported by strong leadership and a POSH certification. Adept at maintaining operational excellence with a disciplined work ethic, meticulous attention to detail, and a focus on delivering exceptional guest experiences. Skilled in public relations and legal affairs, with a reputation for professionalism in managing client relationships and ensuring regulatory compliance. Accomplished author of "Sustainable Hotel Management – Balancing Profit, People, and Planet," published globally with an ISBN. Recognized for innovative contributions to the industry through numerous awards, including: Hospitality Super Star 2018 (Stars of the Industry Awards) Best Emerging GM 2019 (Hospitality Conclave) India Excellence Award 2023 (IEAO) Best General Manager (Hotels - East) 2023 (IA India) Top 30 Recommended GM 2023 (Hozpitality.com) Best GM 2024 (CMO Asia) A dedicated professional driven by the principles of discipline, hard work, and innovation, eager to elevate organizational performance and contribute to sustainable growth in the hospitality sector.
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India
Hospitality
Sales Management, Sales Operations, Business Planning, General Management, Multi-Unit Management, Hotel Asset Management, Human Resources (HR), Direct Sales, Training Delivery, PnL Management, Resort Development, Lodging, Turnkey Projects, Turnaround Specialist, Operational Turnaround, luxury resort, Guest Experience, Revenue & Profit Growth, Information Analysis, Strategic Thinking
Experience
General Manager
The Fern Hotels & Resorts
The Fern Residency, Kolkata
Head of Operations
Al Nahda Hotels & Resorts
Masqaţ, Oman
Al Nahda Resort - Barka,Oman (109 keys) The Jungle Restaurant -Muscat (100 covers) Al Bhaja Complex- Muscat (350 capacity)
Resort Manager
Al Nahda Hotels & Resorts
Masqaţ, Oman
Basic Posting at Sahab Resorts and Spa,Oman Rooms: Sahab-27 Keys Al Nahda- 109 Keys Escape to the serene beauty of Al Jabal Akhdar and indulge in luxury at the stunning Sahab Resort and Spa! Nestled in Oman's most famous hill station, our four-star resort offers an ideal destination for your holidays, celebrations, and unforgettable destination weddings. ✨ USP Sahab Resort and Spa✨ ✅ Spectacular mountain views ✅ Relaxing spa and wellness treatments ✅ Perfect for weddings, family gatherings, and private events ✅ Premium amenities with warm Omani hospitality Whether it's a weekend escape or a dream wedding, Sahab Resort and Spa is a go-to destination for luxury and tranquility.
Group General Manager
Fenicia Riverside Resort
Kolkata, West Bengal, India
Taking the responsibilities of the following concerns: 1.Fenicia Riverside Resort,Goa: 35 Keys luxury resort with 01 Coffeeshop,01 luxury lounge Bar,01 Sports Bar,open air sea view Wedding Destination, 01 banquet and a lovely spa. 2.Club Fenicia- The largest luxury lounge of Asia having 28000 sq feet at Kolkata 3.Cine Cafes - Ultra Luxury Concept of cafe in PDR watching movies
General Manager
Fenicia Riverside Resort
South Goa, Goa, India
An upscale 4 Star Deluxe luxury property at Goa formerly known as Mayfair Hideway Spa Resort Goa.It is a super luxury resort in South Goa with 35 keys,01 Coffe Shop,01 Sports Bar,01 lounge and 02 banquet area along with authentic Thai Spa
Group General Manager
Four Square Hotels
West Bengal, India
One of the fastest group of Hotels with the following properties: 1.Four Square Holidayz,New Digha (71 rooms) 2.Four Square Lite,New Digha( 29 rooms) 3.Four Square Sea View, New Digha(73 rooms preopening 4 star Hotel 4.Ampia Vista , Sikkim (27 rooms luxury property)
Corporate General Manager
BLUE BLOCKS HOTELS PRIVATE LIMITED
Kolkata, West Bengal, India
A Hotel Management Company running 04 luxury property and having 03pre opening properties including Goa,Salt Lake,Rajarhat. Total Operational Keys : 180+
Senior General Manager
AQUATICA INDIA
Kolkata, West Bengal, India
General Manager
AQUATICA INDIA
Kolkata Area, India
Aquatica - A luxury resort with 21 acres of land including 57 rooms, multiple conference halls and largest waterpark. The resort contains 8 large banquet lawns accomodating 1200 ( max) pax per lawn, 02 banquet halls, 1 food court, o1 restaurant, 01 Lounge Bar and three corporate picnic spot, food court, one lounge bar and one glass house coffee shop
Guest Lecturer & Advisor Hospitality
Mugberia College Gangadhar Mahavidyalaya
Mugberia
Take care of the Front Office,Hotel Law in the Tourism and Hospitality Department of Mugberia College under UGC
Empanelled Assessor
City & Guilds
India
General Manager
PIPAL TREE HOTELS PRIVATE LIMITED
Kolkata, West Bengal, India
Assistant General Manager
PIPAL TREE HOTELS PRIVATE LIMITED
Kolkata, West Bengal, India
AGM of the Hotel
Administrative Manager
PIPAL TREE HOTELS PRIVATE LIMITED
Kolkata, West Bengal, India
Administration Manager
Front Office Manager
PIPAL TREE HOTELS PRIVATE LIMITED
Kolkata Area, India
Setting up the entire Front Office Department,Handling the hotel licenses,Travel Desk and all
Asst.Front Office Manager
Hotel Madhuban
Dehradun
Oldest 4 star Deluxe Luxury property of Dehradun.The Hotel has got 110 keys including a coffee shop,01 lounge Bar,01 Keralean Spa,02 Banquet and a huge lawn of a capacity of 1000 pax.The hotel was managed by Interstate Hotels
Education
Mahatma Gandhi Labour Institute - India
Labor and Industrial Relations
A wonderful training programme
AHLEI - American Hotel & Lodging Educational Institute
Hospitality Manager- Leadership
Entrepreneurship Development Institute of India
Entrepreneurship/Entrepreneurial Studies
Diploma
Globsyn Business School
Performance Management and Competency Mapping
MSME - Development Institute - India
Six Sigma
Six Sigma Certification
Symbiosis Institute of Management Studies
Corporate Law
Corporate Law
University of Calcutta
Literature
English Literature
Institute of Entrepreneurship Development
Entrepreneurship/Entrepreneurial Studies
Gaurav Goswami,CIMP's Contact Information
Phone
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