Gaurav Cs

Planned and prepared quarterly events for student community activities at Emirates Academy of Hospitality Management. Helping out in several departments at EAHM and rotating across positions. Assisting the EAHM student council department in various roles. Kept a record of all financial transactions that had transpired in the EAHM student council. Created and implemented a budget through analysis of the association’s previous financial records for the EAHM student council.

• Worked in various departments such as Guest Relations , Front Office , Concierge, Butlers and Banqueting • Managed room reservations using a computerized reservations system. • Ensured that guests are settled comfortably in their rooms, makes necessary adjustments if needed. • Identified and anticipate guests’ needs and ensure personalized service is provided • Provided Food and Beverage Services as required • Assisted with any plans or arrangements the guest intends to make during their stay • Ensured that all requests from guests are made possible and are followed up on

• Researched and presented industry developments to the management • In-charge of daily inventory count • Compiled and analysed financial information to prepare general ledger accounts and daily sales reports • Gained valuable client-facing experience which helped boost my sales pitch and confidence