Gaurav Chaudhary

RESPONSIBILITIES:  OS Support: Linux, Window7, Window8 and Window10.  Window Migration (Window 10).  Server Support: Apache and Window 2008, 2012.  Cloud Berry Server on AWS.  Application Support: 3ds Max, Maya, CorelDRAW, Faogen, Zbrush, Keyshot, Substance Printer, etc.  Configuration and troubleshooting of Office 365, Outlook 2016, 2013 and 2007.  Knowledgeable on Active Directory, DNS, and TCP/IP for advanced end-user issue troubleshooting, network topologies, Internet provider technology, to troubleshoot with ISP if needed.

RESPONSIBILITIES:  Real-Time Monitoring of Applications and Networking Events.  Ensure adherence to network security procedures, policies, and work instructions of the organization.  Maintaining windows server 2008, 2012(Active Directory, Domain migration, configuration of DNS server) along with their backup.  Familiar with Active Directory, DNS, DHCP, FTP, SMTP, HTTP, MAC Address, Window Server Backup and VPN.  Troubleshooting network issues (TCP/IP, Ethernet LAN and WAN connections).  Applications support and troubleshooting, for all sub locations in Delhi/NCR for organization.  Maintaining Documentation for Change request, configuration and updating in existing environment.  Ensuring all IT assets is duly monitored, and works with the relevant team to integrate new assets.  Experience in log Monitoring, Log Analysis and reporting on the basis of logs received from various end devices.  Generate MIS Reports as per required by our Management Members.  Troubleshooting network issues (TCP/IP, Ethernet LAN and WAN connections).  Respond to customer and internal stake holder questions on security issues.  Prepare MIS reports daily/weekly/monthly as per the schedule or as per the Management requirement.  End point users Backup.  Antivirus installation and logs analysis for effected clients.  Provide effective Solution of IT related problems in organization maintaining the SLA.  Taking care of CCTV cameras, installation and backup.

RESPONSIBILITIES:  Installation and Troubleshooting of Windows XP, Win 7/8/10.  Managing Point-Point connectivity (Lease Line {LAN & WAN}, ISDN, BRI & CDMA Backup link).  Coordinating with ISP’s vendors for internet lease lines and ISDN BRI links.  Troubleshooting network issues (TCP/IP, Ethernet LAN and WAN connections).  Familiar with Active Directory, DNS, DHCP, FTP, SMTP, HTTP, MAC Address, Window Server Backup and VPN.  Configuration and troubleshooting of (MS Outlook 2013 and 2007).  Managing and Maintaining IBM Lotus Notes 8.5, 9.0 (Installation, Archiving, and Backup of Mail Server).  Installation of all applications (Oracle forms 6i and reports, ODIN, Lotus Notes, Antivirus etc.)  Troubleshooting for Oracle and Lotus notes and other desktop applications.  Exposures on handling user calls and troubleshoot them at customer end and through remote control.  Weekly backup of Lotus server mails and CCTV backup.  E-stamping Printer and Java installation and troubleshooting of lower denomation ACC and Banks.  Installation, Configuration and troubleshooting various Printers, Scanners.  Troubleshooting of Hardware Desktop, Laptop and Software problems.  Desktop and Software support to users of for Delhi NCR and Northern region clients.  Call Log and follow up with the respective Vendor for faulty Hardware.  Daily updation of Trend Micro antivirus patches.