Gaurav Chanchal

- Managing engineering team which is highly focussed on bringing in customer relief - faster - Setting up OKRs to execute on business objectives - Delivered 800+ prioritized bugs across the product and teams, along with bunch of features in 6 months - Designed process for faster onboarding of engineers and ensured checks and balances to maintain quality with speed of delivery - Ensured least impact to developers productivity despite teams spread out in different time zones

- Managing Karbon - first managed Kubernetes offering from Nutanix Inc - Worked closely with Engineering and Product leadership to define product strategy and roadmap - Aligning the product roadmap - converging customer requirements with engineering priorities - Building operational muscle for the team - Managed detailed planning of OKRs and KPIs, including continuous status update process - Running EA programs with Karbon customers and partners - Bringing Operational coherence in the Org and making teams more effective

- Managed Xi Leap Disaster Recovery program- first Data Recovery on cloud offering from Nutanix, across multiple orgs/teams in Nutanix spread across the globe - Designed and managed all deployment & upgrades into Xi Cloud from 8 + micro services (~195 engineers) - Designed and automated processes for async updates from 12 teams - bringing single source of truth - Lead discussion with Product, Engineering and Operations on driving complex cross team integrations - Executed EA programs and on-boarded 8 Customers in 2 months

- Handling Engineering Programs for Nutanix wide Releases - Managing scope, timeline and deliveries of Engineering Releases - Setting up, automating and optimizing processes within Engineering deliveries - Responsible for delivering projects from individual components like NCC, Infra for major deliveries

• Handling Customer Accounts for Calm and Epsilon Product lines and DevOps Team • Ran ~4 fresh PoC at Customer Location and won 2 as Customers • Grew 2 Account by 2X in ~6 months • Led 5 Calm Release Upgrades for all customers • Handling lifecycle of customer reported bugs and feature requests

Snapwiz has an adaptive e-learning platform which enables collaborative learning for Instructors and students. The product is highly customizable and interactive which makes the entire learning experience more personalized. The product offers end-to-end solution for a Learning Institution – Read > Evaluate > Access. It helps students to review their performance periodically and highlight areas of improvement. Instructors get a highly adaptable environment to monitor the entire class or take a personalized approach for students. LearningSpaces is a flagship product currently used by Wiley for Higher Education. Delivery Management - Led 12 Iterations with multiple Product Release from Scoping to Deployment, with 95% on-time delivery - Setup Delivery Process from scratch - Agile Implementation - Enabled early prediction to support customer commitments via RPM and Project Pipeline Process Setup and Optimization - Scripted internal Project Tracking tool, tracking ~50 people team and LIVE status reporting - Scaled Production tickets handling capacity by 30 folds, supporting more than 150 courses - Saved 300-340 hrs per month by automating internal processes

ADDER is an In-house tool of BT developed by Tech Mahindra and is used as a layer to handle Benefits, Discounts, end Customer Communication, Reward and Reconciliation between CMF and BAL. ADDER deals with Commitment Product of BT. Commitment products are the one where a Customer commits to spend a certain amount per year and is committed for certain period like 1/2/3/4/5 years. BT offers various discounts on these commitment products and also applies Reward if commitment is met and Reconciliation if minimum spent is not met. ADDER handles the entire network information which we get from CMF feed for these commitment products and also takes care of applying discount product codes on CSS on lines as per plan chosen by Customer. Role: Solution Designer - Handling BCP and 21 CN business line for BT - Currently supporting migration of BCP accounts (old stack) to Antellia/Geneva (Strategic Stack) as BT has to comply Offcom regulations in UK which is top most priority for BT - Liaising with other systems like CSS, Xerox, SHOP and CMF for the impact analysis and ensuring the E2E journey for a CR - Liaising with BT Product Managers to drive change request and how new plans can be implemented on ADDER - Liaising with E2E Test Teams and CIT Team across companies for Test Support and tracking all defects to closure - Keeping all stakeholders completely in sync with the change request - Ensuring a smooth communication between Development – End-to-End – and Design Team - Creating Estimates/FP for Change Requests raised by business - Working as Solution Architect on BT project for Billing and Payment. ADDER is a component which handles Call Rentals and Revenue for BT Commitment Customers - Responsible to handles various change requests coming from BT Product Team and ensure defect free releases from ADDER - Involved in LIVE issues and performance tuning of Database and ADDER Application

Founder - Exposed the opportunity of possible scalable models of using human profiles - Designed workflows for DWH for storing the profile data - Signed MoU for 5 yrs partnership of Human body scanner for India from Unique Solutions, Canada

Key Responsibilities:  Complete ownership transfer to offshore scaling the team from 4 – 12 within 8 months  Scaled operations for handling 220 jobs to ~900 jobs in a month  Led monthly job batch for 1.5 years with 97% accuracy via automated report analysis using SAS