Gary Ng

Lead a team of Business Risk Assurance Managers in actively managing operating risk ensuring risk management is part of our operating rhythm. Key area of focus are 1. Streamline processes thru risk management lens while driving a good customer outcome. 2. Trusted advisor to business through proactive risk identification and introducing pragmatic risk management solutions/action. 3. Monitoring/delivery of initiatives and treatment plans that ensure improved controls (newly introduced/ongoing) which impact the customer experience. 4. Perform timely and effective root cause analysis on events, provide solution/treatment and monitor them to completion. 5. Accountable for governance / monitoring effectiveness of outsourcing activities 6. Ensure minimal disruption to the business through effective Business Continuity Management. 7. Promote risk culture, create an environment of open communication and proactive risk management in the business

Lead retail, wealth and private banking operations, encompassing credit operation, collection, assets & liability product processing, account maintenance, self-service channels and cash operation teams. Have key responsibilities in the following areas. 1. Identify and implement key strategic initiatives that will aid the transformation of the operations in tandem with the growth of businesses. 2. Strict monitoring of financial performance to ensure actual costs is within approved budgets. 3. Drive operational management by achieving cost effectiveness, customer service satisfaction, operational efficiency and effective control of operational risk 4. Ensure all services delivered comply with ANZ audit, risk frameworks, policies, processes and standards and with legal and regulatory requirement. 5.Work with operational risk management to ensure branches’ BCP and crisis management is in line with ANZ policy. 6. Create best in class operations teams for business and ensuring team SLAs are met including resolution of issues / concerns / complaints and ensure appropriate escalation occurs to all affected parties. 7. Maintain and build rapport and strong working relationship with business partners and stakeholders. 8. Drive a performance oriented organization through the application of clear, stretching and measurable objectives.Multiply existing talent pool at various levels/positions to ensure business continuity. Ensure training needs of staff are met as appropriate.

1. Drive operational management by achieving cost effectiveness, customer service satisfaction, operational efficiency and effective control of operational risk in Channel Ops and Account Services. 2. Responsible for the successful running of all channels daily, ensure account servicing requests are processed accurately and timely. Channels include Branches, ATM, Internet banking. 3. Develop and implement improvement and change initiatives which provide measurable business benefits. 4. Ensure team SLAs are met including resolution of issues / concerns / complaints and ensure appropriate escalation occurs to all affected parties. 5. Work with operational risk management to ensure branches’ BCP and crisis management is in line with ANZ policy. 6. Maintain and build rapport and strong working relationship with business partners and stakeholders. 7. Ensure all services delivered comply with ANZ audit, risk frameworks, policies, processes and standards and with legal and regulatory requirement.

Managed Singapore Team. Singapore Team provide business support for Japan, China, Taiwan, Laos and Singapore. Asia Business Support provide a holistic support model and services. 1. E2E Operation Issue Resolution. (Optimizing Ops Efficiency by minimizing service disruption cause by tech or operational error. Actively managing risk that arises) 2. SME support & business and projects (Ensuring Quality) 3. Business Project Delivery & Business Consultancy (Enabling the Business) 4. Central Point of Feedback & Escalation for Asia Operations. (Active "voices" of our business)

Manage Support Centre of Asian Core Engine Program. Left ACE Program in June 2010

I was assigned to Asian Core Engine program from Asia Business Support. Led a team of 12 to 19 Business Operation Analyst in defining business values and standard for Finacle 10 implementation.

This role has a mixed bag of responsibilities 1. Manage Network & Information Security 2. Application Development (Develop Banking Applications, MAS Reporting, FX Revalution, AML/KYC System, MIS for Private Bank & Institution, Loan Management System) 3. Business Analysis & Solution (Enabling & Enhancing Businesses) 4. User Profiles and ID Administration (Inclusive of Payment Systems) 5. Technical and Application Support 6. Website Administration for www.anz.com/Singapore and Intranet webpages for Singapore

Started as Computer Operator running Day-to-Day Computer Operation for Mitsui Bank. [3mth] Promoted to Developer and specialize in troubleshooting codes.[1 yr] Promoted to Field Engineer and specialize in troubleshooting application not developed by Sakura System Service [1yr] Promoted to System Engineer, built General Ledger System, Giro Payment System and Setup Lotus Domino network. [1 yr] Promoted to Senior System Engineer, Designed and build Loan Management System and Remittance System [2yr 3mth]

I was appointed as the Field Simulation System (FSS) Coordinator while serving the Singapore Armed Forces in Wargame Centre. In this role, I help designed the FSS. FSS is the system used by SAF to simulate battlefield conditions and outcome. Lead a team of 3 NSF, manage an inventory of 21 outfield laptops and 2 servers. FSS was used in multiple Army Exercises in Australia and Taiwan. In this role, I am also task to conduct training to Military Commanders (Captain to Lt. General) on the Military Doctrine, Concept and Usage of FSS.

2nd Upper Hon in Computing