Gary Long

Daily support of team operations for East Central and North East Region IS-Device Management teams which include developing annual and monthly team goals, delivery of year end reviews, determination of merit increases, manage schedules and attendance, generate meeting agenda and hold weekly staff meetings, hold 1x1’s and provide mentoring, manage stockroom inventory, manage pool stock and decom deliveries, manage customer escalations, manage payroll, project management for projects where no TPM has been assigned, printer assessments, vendor management, provide process improvement for team as well as other teams, manage AV equipment and events, attend bi-weekly construction meeting and provide advice and guidance for departmental remodels, hiring new FTE and contractors, provide training for new staff members

Delivering 1x1’s, holding team meetings, approving Time sheets, manage team Project Online entries, delivering reviews, Co-interviewing new hires, manage PTO requests, assist with staff personal development, work and resolve escalations, provide executive support, manage coverage for video conferences, provide advice and guidance to customers and IS teams, project management, customer escalations, process improvements for both local and other IS teams, manage inventory, vendor support, training of new hires and contractors

Troubleshooting and repairing Desktops, Laptops, Printers Tablets, Scanners and Care-admin devices, managed the stock room, provide Peri-op support, asset management, equipment moves, Shipping and Receiving of pool and decom stock, project management, help interview new FTE’s and contractors, training of new hires and contractors, SME for difficult technical issues.

RMA/repair and reimage of CareMobile devices, repair and reconfigure of Zebra Printers, backed up Peri-op support by responding to calls on the ORIS phone, repair and reimage of WoW Carts, troubleshooting and repair of PDA’s and Blackberry’s, troubleshooting and repair of VPSX printers, rounding in patient care areas, troubleshooting PowerChart, Glucose Stabilizer, Cerner, Microsoft App-V, I was responsible for coordinating 5 contractors to reimage 1200 computers in 5 weeks, transferred to Ball Memorial Hospital to help with the transition and Cerner go live, Configuring WTS locations, configure TTY ids for Clindoc, troubleshooting and re-setup of Glucometers, programming Symbol hand scanners, install and configuring Docket scanners, instituted two registry fixes one for file associations and the other for active desktop script errors, troubleshooting and repair of PACS Carts, troubleshooting and installation of Captaris, Active Directory moving computers to different OU’s and adding group memberships, provided executive support and providing training to Ball Memorial Field Support staff on how to work with CHAMP computers as well as training on Clarian standard operating procedures.

Desktop Technician (8/17/09 – Present) Removal of Cisco equipment and prep for shipping, Large computer moves, T-Mobile RSA Security software install across the state of Indiana, network transfer for Brookdale Senior Living which involved setting up new computers and joining them to the new domain as well as transferring their data, Complete building inventory of all computers and peripherals for WellPoint’s Specialty Rx site, Monitor refresh project for ADT.

I developed annual and monthly Team goals, presented the year end reviews and determined merit increases, managed the budget for my department, provide inventory control using an Asset Management database, mentoring associates, holding bi-monthly team meetings, entered goals and approve time sheets using PeopleSoft, tracked and approved project time using Planview, requested contractors and approved time in SourcePoint, interviewed the new hires, manage and approve PTO requests, assisted direct reports with personal development, work and resolve customer escalations, SME for large moves, provide executive support, manage coverage for video conferences across two states. Provided advice and guidance to other IT teams and was Field Support project leader during the construction of Specialty Rx and State Sponsored Business locations. Managed the completion of Domain migration across two states, managed the Tech Refresh project while refining the process as it went. Tracked SLA’s and maintained workload of team using Service Center and Business Object reports, also provided daily technical training for staff. Developed and refined processes involving Salvage runs, Printer assessments, Tape backups, asset tracking and daily operational procedures.

Delivering 1x1’s, holding team meetings, approving Time sheets and Planview entries, Co-interviewing new hires, manage PTO requests, assist in personal development, work and resolve escalations, SME for large moves, provide executive support, manage coverage for video conferences, provide advice and guidance to other IT teams and Field Support SME for large projects.

Troubleshooting and repairing Desktops, Laptops, Printers and Tape drives. Doing tape Backups, Asset Management, Moves, Shipping and Receiving, Phone cross connects, patching network cable. Troubleshooting phone and network cables.

• Manager (2001 - 2002) Product review and purchasing, Inventory control, Payroll, Accounting, Time management, Provide customer service in store and offsite, hiring and releasing of personnel. • Service Technician (1999 - 2001) Building and repairing desktops, laptops and printers. OS upgrades, On site Network planning and installing complete networks including the running of cables, troubleshooting connectivity issues.