gary hill

senior cyber defence analyst

About

A passionate cyber security professional working within the SOC department of a multinational food production business.

Country

united kingdom

City

peterborough

Industry

information technology and services

Skill

incident response, threat analysis, information security, problem solving, risk analysis, active directory, windows server, microsoft exchange, office 365, system center configuration manager, microsoft office, microsoft teams, customer service, it service delivery, malware analysis, vulnerability analysis

Experience

technical customer support analyst

associated british foods plc

2016-6 - 2017-12 · 1 yr 7 mos

* Provide 2nd line IT support on a 24/7 basis, with occasional travel to provide onsite technical support to our customers * Provide subject matter expertise on various systems and applications * Assist with carrying out IT inductions and training for new staff and users * Monitor and take ownership of any assigned and unassigned tickets * Carry out the installation and configuration of hardware and software * Work within SCCM to build, rebuild and configure the images of desktops, laptops, and tablets * Work within Active Directory and Exchange to set up and configure user accounts and mailboxes * Ensure IT processes and procedures are documented and up-to-date

service desk analyst

associated british foods plc

2013-3 - 2016-6 · 3 yrs 4 mos

* Provide 1st line IT support to our customers * Log, update, manage, and escalate phone calls and emails * Troubleshoot, diagnose, and resolve basic hardware, software, and network issues and escalate the more complex incidents to senior support teams * Ensure all customer details are kept accurate and up-to-date

kitchen assistant

clovelly house

2008-9 - 2013-7 · 4 yrs 11 mos

Alongside my school, college, and apprenticeship years I also worked as a kitchen and tea room assistant for a local care home.

customer service administrator

globalmessaging

2012-1 - 2013-3 · 1 yr 3 mos

I worked as an apprentice administrator for a mobile marketing provider whilst studying for my NVQ Level 2 in Customer Service. This was under the government's apprenticeship programme.

senior cyber defence analyst

associated british foods plc

2017-12 - Present · 8 yrs 10 mos

* Provide 24/7 monitoring with the use of various tools and technologies to ensure the confidentiality, integrity, and availability of our systems * Log, update, manage, and respond to security incidents * Educate users on the importance of security awareness, with advice and guidance on how to stay safe online * Basic SEIM administration which involves the fine-tuning of alerts and handling false positives * Carry out basic vulnerability scanning using the Qualys vulnerability scanner * Basic web proxy administration which involves the blacklisting of potentially malicious file downloads and websites * Carry out email header analytics on suspicious emails reported to us by our users * Provide occasional assistance with supervised patching on servers