gary dennis

Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime.

* Adds, Moves Changes to Computer Hardware/Software. * Troubleshoot hardware and Software issues * Updated device drivers, ran system utilities to help improve performance

* Diagnose, troubleshoot and resolve Microsoft Windows 2007, XP personal computer (PC) hardware and software * Install and configure new PC hardware and software. * Develop, prepare, tests and deploy hard drive images * Perform basic computer wired and wireless network troubleshooting * Interact professionally with clients exhibiting strong customer service skills * Provide timely project updates and status reports * Maintain a high level of proficiency in using Remedy systems and tools * Track and maintain personal computer equipment inventories * Mar ’10 – April ’11 - Traveling PC Technician Unisys (supporting their client Unilever) * Data refresh and migration project. Traveling to multiple locations with a group of other technicians

Resolved and documented solutions to desktop support issues (problems, IMACs) Provided assistance to vendors and/or other groups, both inside and outside of IT, Participated on internal projects or assignments as requested break-fix and installation of PCs and printers. - Dell or standard hardware, Remedy tickets Provided day-to-day technical support for internal desktop systems software and hardware solutions to incidents, using a remote control tool. Installed & configured and troubleshot desktop systems and workstations and assisted with other issues in a heterogeneous environment. Maintained passwords, data integrity and file system security for the desktop environment.

Description: · Assist Test & Validation engineers in the validation of new and existing Motorola products/ platforms. · Perform validation tests from written and/or verbal instructions. · Collect data and publish test reports according to departmental standards · Perform benchmark tests · Aide in the investigation of possible causes of problems Additional responsibilities may include: porting test cases to new tool, releasing test plans into Agile, ordering equipment

* Responsible for Additions moves changes to desktop, laptop, & Data Backup. * Responsible for OS and application software * Diagnosis of hardware and software issues onsite & via telephone of remote network users. * VPN connections on Windows XP & Office 2003 * 2007 Outlook Support, ghosted" configuration Image for deployment. * Diagnose printer and printer-related peripheral hardware failures on location * Diagnoses network device Ethernet connectivity failures from network interface adapter to data outlet. * Performing some Active Directory Server Administration and remote access tools DameWare Configured WIFI

Responsible for the deployment and repair/replacement/relocation of desktop, laptop, & transferring data. troubleshooting including the diagnosis of hardware failures on location and via telephone in support of remote network users. Performed installation and maintenance of operating systems and desktop software Windows XP & Office 2003, 2007 Outlook Support, ghosted" configuration image for deployment. Diagnose printer and printer-related peripheral hardware failures on location Diagnoses network device Ethernet connectivity failures from network interface adapter to data outlet. Diagnoses and repairs transport protocol errors including TCP/IP., Performing some Active Directory server administration and remote access tools and help desk ticketing/tracking systems Remedy 6.3, Dame Ware Configured WIFI profiles to Access Points, troubleshooting Internet Explorer, and SAP connectivity.

* HP/Modis  Carlisle, PA  2015– March 2017 * Enterprise Desktop Support Technician *  Technically triage and resolved Microsoft Windows 2007 hardware and software problems. *  Installed and configured new PC hardware and software . *  Deploy/push software through Microsoft SCCM 2012 create and deploy task sequences mdt 2012. *  Consistently maintained a high level of proficiency utilizing Remedy systems and tools. *  Tracked and maintained personal computer equipment inventories asset management. *  Proficiently installed and monitored anti-virus, firewall and security software to prevent outside intrusions. *  Provided support to end users relating to hardware and software, computer applications, and LAN components. *  Performed diagnostic tests and repaired malfunctioning hardware and software. *  Set up, tested and configured networks, desktops, laptops and printers. *  Resolved technical issues for client’s onsite, over the phone and via e-mail and using Netsupport

* Directed maintenance of PC’s and other peripherals * Trained support personnel on all software products * Troubleshot & repaired HP LaserJet 5, 6 printers, maintenance kits, fusers, roller kits, memory * Provided Helpdesk support for all enterprise software, Deployed new computers

Comm Strategies for IT Prof Web Systems and Technologies

Bachelor of Science in Information Technology","Concentration in Programming Technology"]

PC/ LAN","Hardware Repair","Novell CNA"]

Computer Network & Internet Technology Activities and Societies: Work Study IT