Jim Garland

• Develop Teams Events Partner Program with focus on expanding Teams strategic events business. • Customer advocate within Team Product Group as part of Teams feature planning process for events. • Product Group technical contact for Microsoft LEAP and Advanced Events Team. • Unblock customers and partners and drive adoption of Teams events. • Establish Teams events community across Microsoft field, customers, and partners.

• Responsible for establishing and leading the MW CSA Advanced Events Teams. • Creation and ownership of Teams Events and Teams Premium Microsoft Unified Offerings. • Drive customer satisfaction and growth of the Teams events business within Microsoft Unified offerings. • Recruit and retain highly technical team of event directors and producers. • Technical architect for the design of cost efficient and repeatable Teams NDI broadcasts. • Own the strategic relationship between Teams Events Product Group and Microsoft CSA Organization.

• Responsible for advanced virtual event production through Microsoft Teams and Live Events. • Technical Director for corporate events ranging from CxO global town halls to fire side chats to complex hybrid events. • Provide end to end technical consulting for internal and customer live streams and broadcasts. • Development and deployment of the Fan Experience for media and entertainment customers on Microsoft Teams Platform. • Integration of broadcast tools including: Microsoft Teams, Open Broadcaster Software (OBS), vMix, RTMP, NDI, etc. • 2021 Gold Club Award Winner and 2021 Hackathon 1st Place Winner.

• Business Manager for Microsoft Customer Success Modern Work organization. • Developed remote/virtual event guidance for field Customer Success Managers. • GTCSM team lead for US Education COVID surge response pilot. • Technical and production resource supporting Microsoft Teams and Teams Live Events. • Audio and visual engineer and technical consultant for the production of virtual corporate events. • Global Customer Success Manager supporting executive escalations and customer engagements.

• Developed online business focused on sports memorabilia and collectables. • Web development and implementation of online auction technologies. • Created online community for collectors, memorabilia dealers, and sports teams to exchange knowledge. • Drove live streaming, content creation, and social media marketing. • Ultimately sold business assets to the leader in the sports memorabilia industry.

• Director of Finance for Microsoft IT Finance with annual operating expense of $1.1B across multiple internal IT organization and groups. • Management of the Financial Planning and Analysis organization responsible for budgeting, forecasting, and reporting actuals of $500M. • Strategic Planning and Analysis including development and contribution to Microsoft IT three year planning process. • Global headcount tracking and planning and resource utilization. • Provide cost/benefit analysis in support of new projects, make/buy decisions, and resource planning. • Responsible for IT Project Portfolio management via project accounting including budget, actuals, and forecast.

• Responsible for oversight of Sarbanes Oxley testing for Microsoft Operations and Microsoft Internal IT • Remediation and documentation for control failures and presentation of results to Internal Audit/Corporate Accounting. • Key control assessment and identification including of rationalization of key controls resulting in the reduction of the number of identified key control by 20% in second year of SOX testing. • Management of the Controls organization responsible for compliance with U.S. GAAP, enforcement of company financial policies, practices, and controls, and key interface with internal audit.

• Director of Finance for Microsoft, Licensing, GP with annual revenues of $15B across three business channels: Volume Licensing, OEM, and Xbox Third Party Games. • Management of the Financial Planning and Analysis organization responsible for budgeting, forecasting, and reporting actuals of $74M of operating expense and $244M in COGS. • Management of the Accounting organization responsible for Payroll, Procurement, A/P, Balance Sheet, Banking, and Intercompany agreements & transfers. • Management of the Controls organization responsible for compliance with Sarbanes Oxley, U.S. GAAP, enforcement of company financial policies, practices, and controls, and key interface with internal audit. • Interface for world wide subsidiary controllers and Microsoft Corporate business group CFO’s.

• Business manager supporting Microsoft’s OEM business channel with $7.5B annual revenue. • Development of business requirements documents, project plans, schedules, project assessments, risk assessments, contingency plans, and project budget in support of key initiatives. • Project management and program design of multiple MSLI initiatives (Sierra III and Magellan). • Drive quarterly business review process including incremental budget request at mid-year. • Conducted successful work force planning analysis within the Ops and IT groups. • Manage the strategic planning and budgeting process for OEM Operations. • Monthly forecasting and actuals reporting analysis.

• Responsible for business analysis of all operating expense drivers within the world-wide Ops IT group. • Drive quarterly business review process and metrics. • Project accounting including budget, actuals, and forecast. • Ownership of the IT portion of the WWOps annual budget process (J15 and M10). • Headcount tracking and planning. • Vendor account management including the negotiation of worldwide vendor model. • Provide cost/benefit analysis in support of new projects, make/buy decisions, and resource planning.

• Responsible for reporting equipment sale financial results for Xerox Business Services. • Develop and present monthly financial reviews including key metrics and business causals. • Responsible for business planning and forecasting processes within Corporate Essbase model. • Review and update sales force compensation structure. • Analyze equipment pricing trends and margin causals. • Support development of Xerox outsourcing business model.

• Support the acquisition of Xerox Connect and associated close down of the existing Xerox network services organization (Xerox Technology Services). • Transition of all finance processes from XTS to Xerox Connect including balance sheet, accounts receivable, compensation, billing, and human resources. • Monthly P&L reporting for XTS organization until integrated within Xerox Connect. • Financial support for the divestiture of XTS consumer extended warranty business.

• Strategic Project Manager for the DSG Financial Strategy Contract (three-year strategic plan). • Developed and Presented DSG/XBS - USCO Incrementally Study. • Implemented multidimensional financial database model for strategic planning. • Responsible for the integrated financial submission to Xerox Corporate for DSG business teams. • Developed financial model to share XBS financial results with Xerox Business Groups product teams. • Financial analysis of the XBS Environments Model and business case development of Strategic Offerings.

• Project manager for the global deployment of client desktops, Novell Netware file and mail server infrastructure, Corporate Internet connectivity, and building cabling technology. • Developed financial models for Xerox/EDS seat charge negotiations and GTI charge back processes. • GTI representative on EDS Novell 4.1 Engineering Team. • Coordinated site scheduled and managed EDS/GTI Master Site Database for infrastructure deployment. • Developed building solutions and coordinated the on-going support issues with EDS.

• Developed a material cost database for Mexico and Brazil, which identified and captured over $2 million in year over year productivity opportunities beginning in 1993. • Consolidated and Reported Financial Performance including capital, staffing, and P&L. • Assessed cost of production and plant staffing elements and developed forecast models to enable timely business decisions and analysis. • Established a quality improvement team and reengineered the quality reporting process. • Implemented a Novell network to automate financial, staffing, and quality reporting for multiple international plant locations. • Project manager of CSS/MS finance systems implementation spanning 14 business units.