Garima Arora

At Aakash Institute, I am leading the end-to-end Learning & Development charter, driving sales capability, faculty readiness, leadership development and quality governance to support performance consistency and business growth. Key Accomplishments: • Led enterprise-wide L&D strategy across sales, faculty and leadership capability. • Designed structured sales enablement programs aligned to conversion and productivity goals. • Strengthened quality governance through defined benchmarks, audits and feedback mechanisms. • Built standardized faculty onboarding and academic readiness frameworks. • Enabled leadership capability programs aligned to performance, retention and business outcomes. • Aligned learning outcomes with business priorities through data-driven reviews and governance. • Led cross-functional collaboration to ensure consistency in capability and delivery standards.

At UNIVO Education, I progressed from AGM – Training to Head – Learning Experience, expanded scope from training delivery to end-to-end ownership of learning experience, quality and enrollment across domestic and international education portfolios. Key Accomplishments: • Scaled learning and learner experience ownership across domestic and international programs. • Designed and executed enterprise-wide onboarding and capability frameworks. • Aligned sales enablement programs with evolving productivity and performance KPIs. • Built centralized knowledge systems and AI-enabled coaching dashboards. • Strengthened quality governance through structured audits and compliance frameworks. • Drove LMS integrations and automated workflows to improve scalability and accuracy. • Led virtual engagement initiatives to improve learner participation and retention. • Managed cross-functional teams across training, quality and enrollment functions

As AGM – Training, led training delivery and capability execution across global and Indian education portfolios. Key Accomplishments: • Led domestic and international training delivery across multiple programs. • Managed onboarding and capability programs for sales and academic teams. • Supported productivity improvement through structured training interventions. • Worked with sales and operations leaders to align training with performance goals.

At upGrad, I progressed from Senior Manager – Training & Quality to Head – Training, Quality & Student Support, expanding my scope from functional leadership to national ownership of training, quality and learner support operations. Key Accomplishments: • Led pan-India training and quality operations across inside sales and partner channels. • Built and scaled end-to-end learner lifecycle frameworks from onboarding to post-program support. • Reduced refund leakage significantly through structured onboarding and documentation governance. • Established performance-driven quality frameworks and coaching models at scale. • Built a zero-CAC referral engine through mentorship and learner engagement programs. • Improved training turnaround time through process optimization and technology adoption. • Led and managed a national team of 200+ trainers, quality analysts and mentors.

At SBI Cards, I served as Area Training Manager, where I led end-to-end training operations for telesales and field sales channels across Karnataka, supporting productivity and performance outcomes. Key Accomplishments: • Led training delivery across telesales and field sales channels covering multiple verticals. • Designed and delivered onboarding and capability programs for new hires and existing teams. • Supported month-zero to month-three productivity through structured coaching interventions. • Strengthened sales performance through role-based training and certification frameworks. • Partnered with sales leadership to support attrition control and post-certification performance. • Led and managed a regional network of 56 trainers across Karnataka. • Used performance data to align training interventions with business priorities.

I worked as a Soft Skills & Life Skills Coach, where I delivered capability and employability-focused training programs across corporate and institutional settings. Key Accomplishments: • Delivered soft skills and life skills training across communication, leadership and customer service. • Conducted corporate and institutional workshops focused on workforce readiness. • Supported frontline and BPO teams through performance-oriented coaching interventions. • Delivered Train-the-Trainer programs to standardize facilitation quality.

In this role, I managed academic delivery, center operations and faculty performance while delivering instructor-led technical training. Key Accomplishments: • Managed day-to-day academic and operational functioning of the training center. • Delivered instructor-led technical training across multiple subjects and learner groups. • Led faculty planning, development and delivery quality standards. • Built academic support mechanisms to improve learner engagement and outcomes. • Maintained coordination with academic and operational stakeholders.