Gareth Pritchard

The BPO space is booming right now and growing exponentially. CapeBPO is the official sector body for the Western Cape, South Africa. So why are large, customer-centric organisations setting up their contact centre operations in Cape Town? • Voice quality - we offer a large, skilled English speaking talent pool with close cultural affinity to western markets • Deep domain skills - SA produces more than 3 x the number of qualified actuaries than India as well as many more accountants & other specialists • Cost savings - on the back of highly competitive incentives, savings of between 50 & 70% are common for source locations such as the UK • First world experience - world class infrastructure, from roads & power to education, & healthcare • Time zone positioning –we are aligned with the needs of the UK market • Robust enabling environment – BPO has been flagged as a key growth area for government and has associated buy-in from stakeholders. Companies currently outsourcing to Cape Town include Capita, WNS, Webhelp, Teleperformance, Merchants, EXL. We serve the USA, UK and Australia. Our strengths at the moment lie in delivering a superlative customer experience most especially in retail, utilities, insurance, travel and tourism, telco and logistics. With all prospects, we take the time to understand organisational and operational requirement then based on that insight, will make a recommendation of how you should spend your first week in SA. We’ll create a bespoke itinerary complete with white papers, site visits & introductions to government officials & advisors who can explain how to set up a company and how special circumstances and incentives work in SA. Whether you’re evaluating the market or poised to enter it, CapeBPO can help.