Gareth Rowswell

• Promoted to Sales Support Supervisor from being Senior Sales Support • Overseeing subordinates working across different shows such as Autumn Fair International, Spring Fair International and a couple of International shows, namely CWIEME Berlin and CWIEME Chicago which vary in magnitude, customers and needs. • Adapted and streamlined processes and procedures to run concurrently while using to different CRM systems and parallel billing. • Delegated queries such as requests from the sales team and short management projects to specific members of the team according to their skills and abilities. • Ensuring workloads are shared evenly amongst team members, particularly when approaching show time; • Data syncing and data reconciliations – ensuring these are done on time and managing a team responsible for them; • Developing and mentoring individuals by spending time training, advising, coaching and solving problems together; • Communicating & reporting to senior management whether it be written or verbal; • Willingness to offer support and advice to others in the department when required; • Identifying issues and resolving these by setting up processes within the team • Ensured that any queries or incorrect information with new applications are dealt with or raised promptly. • Prepare rebooking contracts and other legal documents, ensuring that dates, show details and T&C’s are signed off appropriately. • Encourage team members to solve problems themselves. • Dealing with Confidential information and maintain a trusting relationship with the company and employees at all times. • Motivate individuals to do their best at all times and overcome challenges. • Ensure team members are well briefed on procedures for onsite and equipped with sufficient knowledge in order to meet objectives set.

• Promoted to Senior Sales Support from being just part of the Sales Support team. • Part of a 2-member team responsible for UAT (User Acceptance Testing) for Financial Force. • Setting standards and being an example for fellow team members to follow. • Arranging tools that would aid both in the office or onsite. This would include training, stationery, report running. • Orchestrated data reports for senior management which required 100% accuracy within a short time frame. • Ensured that any queries or incorrect information with new applications are dealt with promptly and accurately. • Analysing & collating data and reports throughout the year has been a large and essential role in order to aid the sales team in obtaining new or lapsed leads as well as act as an aid for forecasting and budgeting. • Part of the UAT team for successfully testing CRM and Invoicing systems prior to implementation • Ensure all contracts and documents adhere to legal and auditing standards • Use initiative and problem solve on the spot.

• Process contracts on a timeous basis to ensure a steady flow of invoices going out. • Data entry and the attention to detail thereof; • Travel arrangements, such as booking train tickets for various members across all levels of management • Resolve queries on a weekly basis to prevent customers from delaying payments. • Part of a team responsible for UAT (User Acceptance Testing) on Salesforce. • Working solely on Autumn Fair International and partly on Spring Fair International (the UK’s largest Gift & Home tradeshow) over the years and ensuring that all contracts were processed on time. • Ensure Sales team adhere to processes and offer support when required • Allocating and directing enquiries, both via telephone and by email to respective departments • Ensure system is updated with correct customer details • A good team player has become an integral part of my working life, particularly working for a competitive sales team both in and out of the office; • Customer Service with a ‘Can do’ attitude

• 5 Star Customer Service with a ‘Can do’ attitude • Accountable for cashing up and making sure all accounts were balanced at the end of each shift. • Optimising Room revenue and yield by using logic and planning • Working with different nationalities and meeting guests from all over the world, has taught me how to communicate to the best of my capabilities. • Concierge services and ensuring guests receive the best service at all times is essential. • Duty managing and being a quick learner as well as analytical thinking is essential, particularly when working alone. • Creativity and presenting new ideas

Subjects included: Maanagement, Operations, Food & Beverage, Event Management, Culinary course, Financial Management just to name a few. Short courses included a bar course, selection of wine courses and a first aid course. During the final year, we (as a team) had to organise and manage an event from scratch. This involved creating an event with a theme, finding funds & fundraising, advertising & getting sponsors and executing a high standard occasion on the night. Prior to the day, I used my initiative and contacted the local radio station who mentioned our event during a slot in the evenings - this gave us free advertising and publicity and as a result we managed to sell tickets. On the night, my role was Front of House Manager overseeing that everything went smoothly, from food coming out without delays to guests being well looked after and happy.