gareth rees

Reporting to the Executive General Manager Growth Services, responsible for the leadership of the National Sales & Service Centre. Direct leadership of business unit sales and service leaders, who are responsible for inbound and outbound new business sales teams, sales and service account management teams, the retention teams. Managing existing customer base of approximately 60,000 SME customers across Australia with $70 million of annualised revenue, handling over 15000 inbound and outbound calls per month. Ensuring the delivery of growth in new business revenue, servicing of existing customers and overall growth of revenue through share of wallet sales and retention activities in the SME customer base along with providing high levels of customer service within agreed SLA’s.

Leading and implementing NAB’s new customer origination platform (Oracle Banking Platform) to Victoria, Tasmania, New South Wales and the ACT. This involved the training of 3000+ branch staff across 400+ branches; working with Area Managers and General Managers of retail to establish where the team of 42 support staff were required to support and coordinate on-site support plans developing support material, and development of system enhancements gathered from feedback from customers and staff

Supporting all of NAB technology to improve the delivery of technology projects for NAB customers ensuring they are delivered on time and within budget; Providing insights for Technology Performance Units, for portfolios of work including Business as Usual and project cost, staff utilisation, and any issues relating to the delivery of major projects for technology performance unit General Managers and the Chief Information Officer.

Lead a team of 4 store managers and 37 staff across four sites throughout Melbourne. Ensuring strong business performance in new connections, upgrades and revenue through coaching, business development and marketing campaigns

We're NAB. For more than 150 years, we've been helping customers with their money. Today, we have more than 35,000 people serving 10 million customers at more than 800 locations in Australia, New Zealand and around the world.We know that to be Australia and New Zealand's most respected bank, we need to be more than good with money. We need to be just as good with people too. More than money. Connect with us:facebook.comnab twitter.com/nab youtube.com/nab plus.google.com/+nab

* Implemented a local business development program to increase sales and to improve relationships with key customers. * Successfully developed local business banking program to increase business client satisfaction and increase sales, * Developed local high value client program to improve customer sales and customer experience for high value clients * Implemented local area marketing initiatives to drive sales and customer awareness in the local community. * Have improved branch profit by 23% on last year through increasing sales, better staffing to complement customer traffic and better management of expenses * Increased sales in lending by 15% year on year * Increased insurance sales by 20% year on year. * Increased quality new accounts by 10% year on year * Increased retail deposits by 20% year on year. * Reduced costs by 11% year on year.

Responsible for the overall business performance of the branch; leading and coaching a team of up to 36 to deliver activities to achieve business performance targets, revenue growth, customer advocacy, referral targets through strategic business development activities.