Gandhali Vartak

Leading the end-to-end execution of fraud and risk policies in strict alignment with regulatory standards set by RBI, VISA, MasterCard, and NPCI. Conducting in-depth risk assessments and continuously identifying emerging fraud patterns to implement strategic and proactive mitigation measures for high-risk and special merchant segments. Spearheading the integration of advanced fraud risk automation tools, thereby optimizing operational efficiency and significantly enhancing fraud detection accuracy. Implementing strategic cost control measures by continuously monitoring budgets, optimizing resource allocation, and identifying opportunities for expense reduction without compromising operational efficiency. Leading and mentoring cross-functional teams by fostering a culture of accountability, enhancing productivity through performance management, and ensuring alignment with organizational objectives.

Oversaw the end-to-end merchant onboarding process, ensuring strict adherence to KYC norms, risk screening protocols, and regulatory compliance requirements. Implemented risk monitoring frameworks & conducted transaction trend analyses to identify anomalies and mitigate potential fraud risks. Prepared and presented monthly and quarterly MIS reports, highlighting key risk indicators, fraud incidents, and audit compliance metrics for senior management review. Collaborated with cross-functional teams to enhance internal risk control mechanisms, resulting in a measurable 5% year-over-year reduction in merchant fraud cases.

Managed KYC verification and compliance checks for Overdraft (OD) and Credit Card (CC) accounts, ensuring secure and compliant customer onboarding processes. Oversaw team operations and workflow allocation, handling escalations from multiple branches and key stakeholders to ensure timely resolution. Executed commercial verifications & monitored related documentation to maintain accuracy and adherence to regulatory and internal policy standards.

Managed the end-to-end KYC account opening process for CASA accounts within the Central Processing Unit, ensured accuracy and regulatory compliance. Handled Term Deposit (TD) account operations, including openings and closures, while providing product and scheme-specific guidance for appropriate setup. Oversaw salary processing for retail and corporate clients, managed family banking service modifications, and ensured adherence to team TAT (Turnaround Time) standards through effective coordination.