Gananath K Ganasan

• Perform 2nd level software, hardware and mobile phone troubleshooting for users at the assigned client’s site • In charge of performing monthly server and network maintenance for assigned client’s site. This includes patching of servers and network equipment • Getting involved in projects such as Server replacement projects and Office move fit-outs • Co-ordinate and work together with the sales team, solutioning team and procurement team to suggest new solutions as well as improvements to the clients

• Perform level 3 support for internal servers • Windows Advanced Troubleshooting skills • Perform and ensure proper follow up of server issues reported by application owners • Creation of server hardware incident and escalation to proper resolver groups for hardware replacement • Create and escalate cases to vendors such as Symantec and Microsoft • Participate in Major Incident escalation calls and provided solution based on ITIL Methodology • Manage the old legacy servers which servers the HP Inc. factory production line in the Asia Pacific region. These nodes are running on old hardware and Windows Server Operating systems

• Assisted to setup and launch the first onsite support IT facility (myITpc facility) for internal Hewlett Packard users in Asia Pacific • Provide 2nd level software, hardware and mobile phone troubleshooting for internal staff from the IT facility • Creation of incident reported by users and escalation to proper resolver groups • Perform and ensure proper follow up of issues reported by end users • Maintain and manage the inventory for the IT Facility stockroom that includes ordering/delivery of new machines and tools • Perform monthly inventory audit for the facility stockroom • Performing role as assistant team lead for the Singapore facility • Performing role as backup Executive Support Engineer which involves providing 1st and 2nd level IT support for management level users such as business unit Vice President • Also in charge of the New Employee Onboarding session for IT

• Perform job role as service desk with the Singapore Government SoEasy project • Provide first level troubleshooting via the phone and email • Managing vendors and liaison with end users for fault reported • Creation of incident reported by users and escalation to proper resolver groups • Perform and ensure proper follow up of issues reported by end users

• Onsite engineer stationed in Singapore Management University • Perform job role as helpdesk. • Provide first level troubleshooting via the phone and email • Managing vendors and liaison with end users for fault reported • Assist in performing preventive maintenance for all the equipped classrooms and seminar rooms

Job Profile • Network (LAN) installation • Network traffic monitoring (Packets/ Protocols/ High volume nodes) • Network troubleshooting • User support with Microsoft Office Application • Assist in creating IT support documentation for the company • User administration on mail server Projects completed • Installation of new Gigabit switches • Installed network monitoring system (LAN) • Relocation of office with over 100 nodes • Desktop and Network documentation • Cabling identification

Job Profile • Provide IT Support for the entire company • Assist the LAN Administrator in troubleshooting Network and PC issues • In charge of the Asset Management system in the company • Design, develop and maintain applications for the use of the employees in the company • Provide in-house training for staff on the use of software and application Projects completed • Develop application using Microsoft Access for project use • Documented technical support process and designed a user support form • Assisted in the implementation of an IT Assets database

Team projects • Network Planning – planning a Local Area Network for a company based on case study • Networks – produce a Journal or workbook on given network tasks such as file sharing and Ubuntu Linux installation Obtained ‘High Distinction’ in subjects such as Unix Network Administration, Wireless and Mobile Networks, Security as well as Internet Services and Protocols.