miguel gamboa

project coordinator

About

Motivated, personable and professional. Flexible and versatile. Able to maintain a sense of humor under pressure, poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team builder.

Country

united states

City

san jose

Industry

security and investigations

Skill

customer retention, broadband, customer satisfaction, telecommunications, telephony, sales, call centers, customer experience, avaya, customer service, voip, troubleshooting, call center, routers, docsis, cable television, computer network operations, ethernet, t1, training, wireless, technical support, microsoft office, workforce management, managed services, ip, fiber optics, networking, long distance, provisioning, cable modems, salesforce.com, tcp/ip, switches, computer hardware, gmail, google chrome, google+, google docs, google news, google calendar, android, google sites, google drive, wordpress, lenel, proposal writing

Experience

field operations support

united site services

2013-10 - 2014-10 · 1 yr 1 mo

* My responsibilities include * Review and audit all driver manifest. * Post services performed on a daily basis. * Log inconsistencies and correct as needed. * Review and insure open tickets are closed within 48 hours. * Provide weekly reporting on areas of concern, challenges, request for re-training, and more. * Insure driver notes are entered and transferred as needed. * Be in constant communication with dispatch as well as sales. * Special assignments as needed.

customer account executive: english sales

comcast

2010-1 - 2012-1 · 2 yrs 1 mo

* ○ Approach sales as a way of helping customers receive the best value for their money. * ○ Probe customers for needs, recommend and close accordingly. * ○ Adhere to and surpass performance goals.

customer account executive: spanish sales and retention

comcast

2009-1 - 2010-1 · 1 yr 1 mo

* ○ Save and retain customers by identifying and overcoming reasons for requesting to * disconnect. * ○ Meet and exceed sales and retention metrics.

customer account executive: spanish sales

comcast

2006-1 - 2009-1 · 3 yrs 1 mo

○ Promote and sell Comcast products and services. ○ Consistently exceed at quality goals.

customer account executive: spanish universal

comcast

2004-1 - 2006-1 · 2 yrs 1 mo

○ Effectively explain billing cycles, procedures and pro-rates. ○ Promote and sell Comcast products and services that are both current and emerging.

customer account executive: repair and biling

comcast

2003-1 - 2004-1 · 1 yr 1 mo

* ○ Answer incoming calls regarding technical questions and problem resolution related * to Comcast products. * ○ Answer questions related to customer’s billing statements and general inquiries, as * well as resolution of payment concerns. * ○ Work to minimize and/or reduce truck rolls.

project coordinator

netronix integration

2014-10 - Present · 12 yrs

* This is a fast pace position where multitasking and organizational skills are of great use. * Review incoming client projects, distribute to applicable parties such as CAD to generate drawings, sales or subcontractor for pricing * Research subcontractors in locations outside our work force areas * Follow up with subcontractors regarding pricing. Review for accuracy and budget. * Submit pricing to Netronix sales or client * Set up project upon receipt of PO or contract from client * Coordinate project schedule /timeline with client or GC * Project equipment procurement * Track equipment for delivery dates * Project meetings / conference calls, action items from meetings * Review project schedule. Follow up with subcontractors and equipment delivery. Keep schedule on track. * Project closeout and sign off / final invoicing * Prepare and distribute submittal documentation packages * Prepare and distribute close out documentation packages