Galuh Atikasuri

Responsibilities: • Coordinate and manage end-to-end order processing by verifying stock availability, confirming prices, preparing necessary documents, and ensuring the accuracy of customer purchase orders to meet expectations and avoid errors. • Act as the primary contact for customer inquiries and complaints, resolving issues promptly and efficiently to maintain high levels of customer satisfaction and build long-term relationships. • Collaborate closely with the sales and delivery teams to ensure that shipment schedules align with customer needs, including verifying the completeness and accuracy of delivery documentation such as delivery notes, invoices, and receipts. • Maintain organized records of incoming and outgoing goods, monitor inventory accuracy, and ensure compliance with internal SOPs and finance documentation requirements such as tax invoices and proof of delivery.

Responsibilities: • Led regional operations by developing strategic initiatives to drive market penetration, increase user engagement, and expand service offerings in the Dumai area. • Supervised and coordinated daily business activities, ensuring performance targets, quality standards, and operational consistency were met across all functions. • Ensured strict compliance with both internal company regulations and external transportation laws, fostering a safe and legal business environment. • Oversaw budget allocation and resource distribution to optimize team productivity and operational efficiency while minimizing costs.

Responsibilities: • Resolved a high volume of customer and driver partner inquiries across digital platforms with a solution-driven approach, maintaining a high level of user satisfaction. • Executed administrative responsibilities including daily reporting, documentation, and client correspondence to support seamless operational workflows. • Coordinated with various internal departments such as logistics, technical, and marketing to streamline processes and improve cross-functional performance. • Provided ongoing assistance and technical support for application usage, registration processes, and service-related troubleshooting for both users and partners.

Responsibilities: • Managed the end-to-end assignment of customer orders to in-store shoppers and delivery drivers, ensuring timely processing across multiple delivery zones. • Created and adjusted daily delivery schedules and optimized route planning to maintain speed, reduce delays, and uphold product quality during transit. • Monitored real-time delivery updates, addressed customer issues promptly, and escalated operational disruptions to supervisors when necessary. • Maintained organized records of order statuses and assisted the operations team in fulfilling same-day deliveries while ensuring client satisfaction.

Relevant Coursework: International Political Economy, International Law, Foreign Policy Analysis, Diplomacy and Negotiation, Conflict and Peace Studies, Comparative Politics, ASEAN Studies, Research Methodology