Galina Petrenko

Global Data & AI Executive with a proven track record of delivering measurable business outcomes through digital transformation, AI/ML strategy, predictive analytics, and intelligent automation. I specialize in building Customer Data Platforms (CDP), AI-driven customer experiences (CX), and marketing automation ecosystems that accelerate revenue, improve retention, and optimize operational performance. I partner with C-suite leaders, sales, marketing, and operations teams to align multi-million-dollar technology investments with business goals, transforming complex data into actionable insights that drive real-time decision-making and market growth. Recent highlights: Delivered AI-powered Agent Assist, predictive attrition Early Warning System, and Automated Quality Monitoring, improving productivity, retention, CSAT, and reducing handle time by 2.5%. Launched a Customer 360/CDP with machine learning for sales forecasting, segmentation, and retention, boosting conversions from 20.99% to 24%+ and generating $1.7M+ in annual uplift. Drove marketing operations transformation, integrating Salesforce, Eloqua, Adobe, and Brevo, achieving 20% lift in personalization and multi-channel campaign ROI. Recognized for building high-performing, cross-functional teams and fostering a data-driven culture, I thrive at the intersection of technology, strategy, and execution—delivering scalable solutions that work in fast-paced, competitive global markets. Core strengths: AI/ML Strategy • Customer Data Platform (CDP) • Customer 360 • Predictive Analytics • Contact Center Optimization • Marketing Automation • Intelligent Automation • RPA • Power Automate • Omnichannel Marketing • Data Strategy & Governance • Cloud Platforms (Snowflake, Azure, AWS, GCP) • KPI Development • Operational Efficiency Core Expertise: Enterprise Data Strategy & Governance Digital Transformation & AI Roadmaps Customer 360 & First-Party Data Platforms Contact Center & Marketing Analytics Attrition Prediction & Workforce Intelligence Real-Time Agent Assist & AI Coaching Tools Noise Cancellation & Accent Naturalization Technologies Training Simulations & Scenario-Based Learning Automated Quality Monitoring (AQM) AI-Driven Agent Assist & Knowledge Automation Contact Center & Marketing Analytics Cloud Data Platforms: Snowflake, Azure, AWS, GCP Martech: Salesforce, Eloqua, Adobe, Brevo Intelligent Automation: Power Automate, RPA Responsible AI, Privacy & Compliance Cross-Functional Leadership & Scalable Execution