Galia Shaw

Galia leads the Visa People Team for Central and Eastern Europe, Middle East, and Africa (CEMEA) which is the fastest growing region comprising of over 90 countries. She is a strategic thought partner to the Regional President and Leadership Team; leading a commercial and value-oriented team of professionals, to deliver best in class advice, services, and support to leaders and employees across CEMEA region and businesses. She is responsible for building organizational capability across a broad geographic and culturally dynamic region in order to drive revenue and business growth. Galia serves as a key member of global Visa People Leadership Team as well as CEMEA Leadership team.

Dun & Bradstreet is a leading global provider of data-driven solutions and analytics. For almost 200 years, D& B has helped clients and partners grow and thrive through the power of data and analytics. The company's database contains more than 400 million business records worldwide. In her role as SVP, People Business Partner, International, Galia partnered with the President of D&B International business and led a high performing People Team of 100 professionals across Europe, Asia and India. Accountable for creating the people strategy for D&B’s international business (c.4000 employees), which was set to deliver significant growth. Galia led the employee integration Project Management Office for Bisnode which was a newly acquired European business with 2000 employees across 19 countries. She was part of the International Management Committee as well as the Global People Leadership Team.

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern aircraft fleet averaging around 5 years of age. Qatar Airways serves more than 160 key business and leisure destinations worldwide, with a fleet of over 200 aircraft. Galia led the HR Business Partnering team for all Corporate divisions of the Qatar Airways Group and Cargo division (approx. 8000 employees globally). Galia partnered with C-levels for 10+ corporate divisions (Finance, HR, IT, Strategy & Transformation, Legal, Procurement, Audit, Safety & Security, Marketing & Communications) with main focus on People Strategy incorporating employee engagement initiatives, organizational design, talent management and succession planning. In her role as Senior HR BP for the Global Cargo Division, Galia partnered with the Chief Officer Cargo and the Leadership Team on driving the five-year strategy aimed at becoming the Employer of Choice through improving Employee Engagement, Leadership Capability, Reward and Recognition. QR Cargo division is one of the world’s leading cargo carriers and serves over 60 exclusive freighter destinations worldwide via its state of the art Doha hub. Utilising a dedicated freighter fleet of 28 freighters together with the QR passenger fleet, Cargo is the second-largest revenue stream for the company.

Galia led the Team of over 70 HR professionals across the world who provided HR Business Support to all QR divisions outside of Doha, Qatar. Her teams were based across the following regions: Americas, APAC, Middle East, Africa, Pakistan and Europe. Galia's team provided Executive Management and Line Managers across the dedicated business areas with strategic HR services and consulting on people-related issues. Her main focus was on driving HR initiatives to achieve operational excellence, identify service improvement and innovation opportunities and oversee HR compliance across 85 countries. Responsible for defining & leading the Global Policies Review project to ensure compliance of HR policies with local laws across 85 countries.

Galia partnered with Senior Executives in Global Travel & Lifestyle Services (TLS) organisation which operates across 24 countries with a total employee base of 5000. American Express TLS is a business unit that services American Express premium card members around the world. It is one of the largest travel and lifestyle businesses in the world, which includes partnerships with over 200 of the most premium brands in the hotel, dining, retail, and travel industries. Galia was responsible for developing and implementing a high impact Human Capital strategy for the Global TLS Business Unit: including Service Transformation strategy (a three year strategy aimed at transforming business global footprint whilst enhancing business economics), leading preparations for Employee Forum / Union / Workers Councils negotiations to enable smooth transition to the ultimate organisation structure. Galia served as a strategic advisor to Senior Business Leaders across EMEA, LAC, APAC and USA. Galia was actively involved in the Global HR structure transformation design and implementation initiative (Amex HR transformed the entire global HR operations into four pillars: HR Business Partners, Country HR, HR COEs and HR Service Delivery & Analytics). Galia has continuously been a very active sponsor and contributor to the global HR employee development. She led & facilitated the HR development programme for newly promoted and new to the company HR professionals across the Globe. She led HR Business Partner development programme aimed at creating a Global Community of Practice at BP level. She worked in partnership with Market HR colleagues across 24 countries and HR Centres of Excellence. Designed and managed UK Pathways to Sponsorship programme for Directors in 2012 which resulted in more than 50% of participants being promoted to VP level. PTS was a one year programme with high touch development activities focused and designed specifically for high potential female talent.

Global Corporate Payments provides a range of Corporate Card Programs, Supplier Payments Solutions and other expense management tools to help mid-size companies and large corporations around the world manage almost all the facets of their business spending - from travel and meetings to everyday office supplies and raw materials. Galia partnered with Senior Business Leaders across Europe (17 countries, 900 employees) to develop and implement HR strategies. Responsible for developing and implementing HR strategies that increase business revenue, employee productivity & customer engagement. Designed & implemented talent assessments and employee development strategy incorporating Growth Mindset. Partnered with Country Managers in designing employee engagement strategy across Europe. Facilitated Authentic Leadership programme for Amex Leaders across all lines of business (delivering sessions for mid to senior level Leaders across multiple European locations).

At American Express, service has been at the core of the company for more than 165 years. World Service employees take this commitment to heart and deliver extraordinary customer care to Card Members and merchants throughout the world. Galia partnered with the Senior Leadership Team of World Services organisation on all aspects of HR including managing a complex restructuring project across Europe (30+ countries, 800 employees).

Partnered with different lines of business & provided advice on all aspects of employment law and policies. Managed Employment Flexibility project for the UK Consumer Travel & Foreign Exchange Services business with the aim to enable a more flexible business model which would have a closer match between capacity and work volumes. Carried out HR Due Diligence for the European Customer Services business with the aim to open a back office service centre in one of the European markets.

Responsible for leading Market HR teams across Russia & Ukraine. Designed & implemented HR strategy for both countries (appr 1000 employees). Partnered with General Managers and Heads of Departments on organisational design, leadership development & all aspects of HRM. Co-designed the Graduate Recruitment strategy for Europe.

Responsible for setting up the HR department & providing HR support across Ukraine (Kyiv head office and 6 regional offices). Partnered with Business leaders across Ukraine to develop and implement HR strategies as well as hiring & developing HR Consultants.