gale erskine

director of auxiliary services

About

Detailed experience includes: *Creating and monitoring budgets. *Establishing policies and procedures, benchmarks, strategic planning, and standards of performance. *Human resources including; hiring, training, supervision, performance reviews, and professional development. *Tracking and analysis of data and preparation of outcomes assessment information for reporting purposes. *Point-of-service systems and inventory control. *Retail procurement. *Customer service, customer surveys, and marketing. *Contract management.

Country

united states

City

rockville

Industry

higher education

Skill

training, operations management, customer service, financial analysis, team building, strategic planning, retail, employee management, purchasing, inventory management, team leadership, sales, human resources, teaching, budgets, management, retail sales, budget setting, staff development, higher education, research, budget monitoring, retail sales analysis, supervision, cash management

Experience

retired

montgomery college

2018-6 - 2018-1

manager

montgomery college bookstore

1988-1 - 2006-1 · 18 yrs 1 mo

Managed institutionally owned campus bookstore.

director of retail operations, auxiliary services

montgomery college

2007-1 - 2014-5 · 7 yrs 5 mos

Oversees all aspects of the retail operations of Auxiliary Services including; bookstores, art center store, on-line sales, off-site sales, copy center, snack shops, vending, concessions and summer dinner theatre.

buyer

michigan state university

1980-1 - 1987-1 · 7 yrs 1 mo

Purchased new and used textbooks for university bookstore.

director of auxiliary services

montgomery college

2014-6 - Present · 12 yrs 4 mos

Oversees bookstore services contract for Auxiliary Services; monitored contracted service program from development through contract term. Coordinates detailed operational review and financial audits. Prepares monthly/quarterly/annual analysis of leased operation for College administration. Analyzes contractor's reporting to ensure compliance. Provides management oversight of the College's Copy Center including; development of annual budget, monthly review of operations, financial performance, and customer service.