Gabriel Aranda Selverio
Gerente de crescimento e sucesso do cliente @ Sírio-Libanês
About
Healthcare executive career built in the Commercial and Business sectors, specializing in management and customer relationships and focused on products and services. Expertise in developing, implementing, and overseeing business strategies and innovative services within a leading Medicine and Health company. Proven track record in team management, cultivating new business opportunities and customer relationships, prioritizing demands, problem-solving, and decision-making. Extensive background in building new partnerships and innovating presence models in hospitals and laboratories, fostering differentiation and generating value. Performance in leading tactical projects aimed at enhancing the Customer Journey. Knowledge of market remuneration models and long-cycle sales within the B2B segment. Proficient in establishing relationships with stakeholders and cross-functional teams to implement innovation, expansion, and integration projects through demand assessment and ongoing monitoring with relevant departments. Expertise in planning revenue and cost forecasts as well as budgets. Highly skilled at managing and leading teams to align expectations, set clear goals, encourage autonomy, and facilitate talent development. Act as a Professor of Biochemistry, Fundamentals of Biology, and Histology for undergraduate courses in Physiotherapy, Chemistry, and Environmental Engineering at UNESP/Presidente Prudente since 2011. Bachelor’s degree in Biological Sciences, a Master’s degree in Food Science and Technology, and an MBA in Business Management. Advanced English.
Brazil
São Paulo
Hospital & Health Care
Venda consultiva, Políticas e procedimentos, Estratégia, Relacionamento com clientes, Gestão de contas estratégicas, Gestão de stakeholders, Experiência do cliente, Sucesso do cliente, Satisfação do cliente, Estratégia de preço, Economia da saúde e resultados (HEOR), Gestão, Comunicação, Insights de negócios, Indicadores-chave de desempenho, Gestão operacional, Alianças estratégicas, Capacidade analítica, Proposta de valor do produto, Negociação
Experience

Gerente de crescimento e sucesso do cliente
Responsável por desenhar a estratégia da área de crescimento e sucesso do cliente a partir das diretrizes definidas para a unidade de negócios, construindo relacionamentos sólidos com clientes existentes e futuros. ● Atuo na construção e melhoria constante da proposição de valor da unidade de negócios, tendo como base as tendências e necessidades do mercado e clientes existentes. ● Responsável por desenvolver e liderar a execução de plano de crescimento e “go to market” da unidade de negócios. ● Atuo com uma visão centrada no cliente para identificar antecipadamente possíveis fricções na jornada, sendo proativo na construção de soluções e buscando continuamente atingir excelência na entrega dos serviços, gerando uma experiência que engaje e encante e aumente o impacto positivo e valor entregue. ● Atuo de forma próxima e colaborativa com as outras áreas da unidade de negócios, com a unidade de Produtos Digitais, Dados e com a direção da instituição para garantir a construção e entrega de propostas e produtos que gerem valor para todo ecossistema de stakeholders. ● Desenvolvo e implemento (de forma colaborativa com os outros times da unidade de negócios) novas ferramentas e processos necessários para a melhora constante da qualidade da entrega dos serviços prestados. ● Lidero as atividades do time de crescimento e sucesso do cliente, que engloba o núcleo de marketing e experiência do paciente, garantindo o alcance das metas estabelecidas para a área e para cada cliente

Business Manager
In charge of maintaining relationships with external customers and P&L management to ensure growth and profitability in hospitals and laboratories served by the Group. • Led the relationships with partner customers and orchestrated the necessary solutions within the company to meet their expectations, resulting in the loyalty of several customers. • Monitored the analysis of financial and operational indicators, providing actionable insights to improve processes and generate revenue while enhancing margins. • Worked on prospecting partnerships, negotiating, and restructuring the feasibility study process for expansion projects and entry into new businesses in partnership with the commercial department. • Led a tactical project with the Strategic Planning area aimed at increasing profitability and developing more competitive cost models in hospitals, thereby contributing to the maintenance of strategic partnerships. • Monitored integration projects and other client-required initiatives, such as demobilization of technical areas, team relocations, and installation of service stations alongside the PMO area. • Consolidated the Fleury Group's position as a differentiator in client hospitals and laboratories by structuring the diagnostic solution offering. • Restructured presence models in hospitals and laboratories, fostering innovation and differentiation through remodeling new partnership solutions, enhancing the profitability of operations and increasing market share. • Enhanced the competitiveness and reach of L2L products. • Collaborated with the internal audit and finance department in restructuring and monitoring the calculation of liabilities, resulting in improved financial outcomes. • Monitored the consolidation of partnerships with startups to offer solutions, creating value for partners and the Group. • Took part as an exhibitor in prominent events.

Business Consultant
In charge of ensuring growth and maintaining profitability in B2B clients through P&L management of a specific portfolio of client hospitals. • Established and maintained an effective institutional relationship, ensuring constant communication and presence with partners. • Monitored the offering, contracting, and profitability of new services. • Implemented projects for innovation, expansion, integration, and physical area changes, overseeing the implementation of demand with internal and external teams. • Supported collaborative projects between Grupo Fleury and hospitals, guaranteeing profitability for B2B customers. • Conducted comprehensive analysis of financial and operational indicators, using the insights to develop action plans aimed at improving processes for both revenue generation and margin gains.

Account Executive
São Paulo e Região, Brasil
In charge of the laboratory portfolio. • Managed the client laboratory portfolio (L2L), overseeing maintenance and initiating new negotiations. • Prospected new business and opportunities for L2L through commercial relationships with laboratories, hospitals, clinics, researchers, pharmaceutical industries, and other players in the healthcare market. • Generated reports on work activities in compliance with established rules and frequency, collaborating with all business areas of the company. • Negotiated adjustments within defined schedules. • Led activities to achieve both individual and corporate goals.

Scientific Advisor
São Paulo e Região, Brasil
• Disclosure of biotechnology and molecular biology products; • Pre and post-sales support; • Installation of equipment and training for customers; • Training for sales team; • Product demonstrations and lectures at events.

Professor
Presidente Prudente e Região, Brasil
Professor of Biochemistry, Fundamentals of Biology, and Histology for undergraduate courses in Physiotherapy, Chemistry, and Environmental Engineering at UNESP/Presidente Prudente

Teacher
Sociedade Educacional São José do Rio Preto - Colégio SETA
São José do Rio Preto e Região, Brasil
High school teacher
Gabriel Aranda Selverio's Contact Information
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