Gabriel Azevedo

Responsabilidades: - Atuar na gestão e evolução de produtos digitais, acompanhando o ciclo de vida das soluções e garantindo a melhor experiência para o cliente; - Conduzir projetos multidisciplinares, desde a concepção até a entrega, alinhando stakeholders internos e externos; - Monitorar indicadores de desempenho dos produtos e propor melhorias contínuas com base em dados e feedbacks; - Realizar interface com áreas internas (tecnologia, jurídico, compliance, atendimento, entre outras) para viabilizar a implementação de iniciativas estratégicas; - Participar da priorização de demandas e resolução de problemas, garantindo alinhamento com os objetivos do negócio; - Liderar discussões complexas para tomada de decisão, promovendo colaboração entre diferentes áreas; - Apoiar a definição de processos e fluxos operacionais relacionados aos produtos, garantindo eficiência e conformidade; - Elaborar e realizar apresentações executivas para reportar resultados, status de projetos e novas oportunidades de negócio.

• Represent Brazil in global projects focused on Onboarding, Corporate Climate Surveys, and Employee Experience across LATAM and Europe. • Redesign employee-centric processes using Agile, Kaizen, and Project Management principles, with a focus on benefits, onboarding journeys, and well-being. • Coordinate strategic engagement surveys (GPTW, internal benchmarks) and generate executive-level reports to support decision-making. • Collaborate with global stakeholders and leadership to enhance people operations, aligning insights with HR strategy. • Contribute to goal tracking and KPI validation for executive teams. • Previously supported the Innovation team, working cross-functionally on disruptive solutions and process redesign across Retail, Technology, and Finance units.

• Led continuous improvement initiatives in a division of 300 analysts across 22 teams in Cash Management. • Supervised Quality Assurance routines and developed performance dashboards (SLA, FCR, Avg. Response Time, Abandonment Rate). • Acted as Scrum Master in agile squads for customer journey redesign, boosting NPS significantly. • Mapped over 100 end-to-end processes using BPMN, SIPOC, and Service Blueprint techniques. • Created and prioritized a strategic improvement backlog using Impact vs Effort Matrix. • Coached teams on Kaizen principles to eliminate bottlenecks and increase agility.

• Supported Cash Management sales for Corporate & Investment Banking clients (annual revenue > BRL 3B). • Produced analytical reports to uncover sales and operational efficiency opportunities. • Partnered with internal stakeholders to streamline client processes, reducing wait times and increasing satisfaction. • Promoted client self-service adoption through direct guidance and onboarding. • Worked with Japanese Kaizen consultants (Shingijutsu Global Consulting) to optimize processes and reduce fraud incidents. • Actively contributed to fraud prevention initiatives, reducing risk and increasing security.

• Completed a structured internship with rotations in Data Analysis, Product Knowledge, and Process Mapping. • Delivered an efficiency study that uncovered key improvement areas for the operations team. • Supported team performance tracking through volumetrics and dashboards. • Created executive presentations and reports to support coordinators and managers.

• Taught Portuguese to Congolese, Syrian, and Nigerian refugees (ages 7–55), facilitating integration through language. • Delivered inclusive lessons using English, French, and Portuguese as needed. • Adapted teaching methods to diverse generational and cultural backgrounds. • Partnered with UNHCR and Caritas Brazil in a recognized humanitarian education initiative.