Gabrielle T.

Strategic Product Operations and Program Management professional with a track record of leading cross-functional initiatives that drive automation, scalability, and measurable business impact across fintech and consumer tech. I bring a unique blend of operational strategy, data analytics, and change management—transforming complex systems into streamlined, scalable solutions. Currently at Betterment, I work as a Senior Product Operations Associate on the Broker Dealer product, where I leverage data analytics, workflow automation, and process improvement to optimize product features to enhance the customer experience and increase operational efficiency. I also spearhead adoption of AI tools and process governance initiatives that align product, engineering, and operations through OKRs and data-driven reporting. My background spans finance operations, product enablement, and risk management, with experience at Morgan Stanley and Billie Inc. building data-informed solutions that strengthened market insights, customer experience, and operational efficiency. A global business graduate of Baruch College and Waseda University (Tokyo), I bring a multicultural and analytical perspective to problem-solving. Proficient in SQL, Python, Looker, Metabase, JIRA, Zapier, Asana, and Zendesk, I leverage technology to drive decision-making, process improvement, and cross-team collaboration. I’m passionate about bringing order to chaos—bridging business, product, and technology to deliver systems that scale intelligently and sustainably. 🔹 Core Skills: Program & Change Management | Product Operations | Process Optimization | Automation Strategy | Data Analytics | Risk & Dependency Management | Stakeholder Alignment | Cross-Functional Delivery | Agile/Scrum | SQL & Python