gabrielle mcintyre

service manager

About

♦ Customer Service ♦ Management of 30+ contract staff ♦ Excellent communication & negotiation skills. ♦ Budgeting ♦ Communication ♦ Sales Training ♦ Recruitment ♦ Staff Engagement ♦ Customer Retention ♦ Coaching, training

Country

australia

City

melbourne

Industry

accounting

Skill

customer service, customer retention, automotive, process improvement, vehicles, operations management, team leadership, change management, automobile, troubleshooting, account management, continuous improvement, sales management, mentoring, training, call monitoring, analytics, brand development, budgets, team building, training delivery, customer satisfaction, staff development, call centers, recruiting, sales, coaching, contact centers, business process improvement

Experience

team manager

agl energy

2002-2 - 2007-12 · 5 yrs 11 mos

customer service representative

boral bricks pty ltd

2013-9 - 2015-8 · 2 yrs

Manage major accounts such as Metricon, Dennis Family, Porter Davis, Carlisle Homes . Work in conjuction with Construction Managers, Site Supervisors, and Estimators to ensure the accurate and timely delivery of bricks to site.

call centre manager

mazda australia pty ltd

2007-12 - 2013-6 · 5 yrs 7 mos

* Training and coaching for 35 individual team members ensuring all operational and customer needs were met. * create and maintain relationships with numerous levels of senior management both within the business and with 137 dealerships nationally. Staff rostering and maintaining budgets * Manage the customer sales and service satisfaction survey process