Gabriella Hertel Grillo
Supervisora de Eventos e Comunicação @ Placas do Brasil S/A
About
Customer Success Specialist. My current position is Account Manager at MP Advertising Agency, an agency located Brazil that generates value through creativity. I started my career at Bayer as a Regulatory Affairs intern and then I was promoted as a Pharmacovigilance Analyst at Bayer Pharma, in a Global position with the LPCR team. In 2020 I discovered Customer Service in the Product Supply area at Bayer CP and began my journey towards specialization in Customer Success. Communication is the key!
Brazil
Vila Velha
Marketing & Advertising
Mídias sociais, Planejamento estratégico, Liderança de equipe, Moderating, Gestão de conteúdo, Criação de conteúdo para mídias sociais, Atenção a detalhes, Espanhol, Gestão da força de trabalho, Português, Satisfação do cliente, Habilidades tecnológicas, Habilidades analíticas, Criatividade, Resolução de problemas, Pensamento crítico, Liderança, Versatilidade, Inteligência Social , Eficiência de processo
Experience

Supervisora de Eventos e Comunicação
Espírito Santo, Brasil
- Planejamento e execução eventos estratégicos, alinhados aos objetivos da empresa, garantindo alto impacto na experiência dos clientes e parceiros. - Supervisão e capacitação da equipe de eventos e comunicação, garantindo que todos estejam preparados para representar a marca de forma eficaz e promovendo um ambiente colaborativo, avaliando desempenho e garantindo a excelência na execução. - Gerenciamento de fornecedores e prestadores de serviço, negociando contratos, prazos e qualidade na entrega de materiais e serviços para eventos. - Desenvolvimento e implementação de estratégias de comunicação, fortalecendo a identidade da marca e garantindo coerência em todas as ações. - Coordenação e campanhas promocionais e institucionais, alinhadas ao planejamento de marketing e trade marketing. - Gerenciamento do orçamento de eventos e comunicação, assegurando o uso eficiente dos recursos e maximizando os resultados. - Monitoramento de tendências de mercado e concorrência, identificando oportunidades para aprimorar eventos e estratégias de comunicação.

Marketing Account Manager - Customer Success
Brasil
- Account management according to client’s annual calendar - Digital and Social Media planning - Project monitoring including: Digital and Media strategy, Visual identity, Target audience and Social media diagnosis - Deadline control - Event planning and execution. - PubliManager system update

Customer Services Analyst – Product Supply
São Paulo, Brasil
- Customer Experience with focus on customer journey - Interface between the ecosystems and customers - Returns operational process management regarding Bayer’s Crop Protection and Environmental Science portfolio - Returns process operationalization on CRM Partners (Siebel)/Sales Force and SAP - Creation and follow up of operational and strategic KPIs - Automatization tools maintenance and update (Tableau, Power BI and Excel) - Return reports creation and update regarding Crop Protection and Environmental Science portfolio

Project Analyst - Global Pharmacovigilance
São Paulo, Brasil
- Management of Global Pharmacovigilance Agreements established with external partners effectively representing Bayer's interests - Contract management via the Contract Center-Contract Lifecycle Management System (CLMS) - Document archiving and maintenance; Preparation for internal and external audits - Development and monitoring of partnerships with external stakeholders acting in conflict resolution through reconciliation management - Receipt and handling of documents containing Adverse Events for further processing with the Regulatory Authorities - Planning and monitoring of internal workflows and processes with management of internal stakeholders

Regulatory Affairs Intern
São Paulo, Brasil
- Dossier assembly - Regulatory Projects management - New Products submissions; SharePoint creation and maintenance - Communication with regulatory agencies (ANVISA, IBAMA e MAPA) - Labeling creation and update - Follow up of ongoing process - Legislation interpretations - Daily monitoring of Official Gazette for Bayer’s and competitors’ products - App Development for Stewardship area
Education

Science &Technology
The bachelor's degree in Science and Technology at UFABC seeks broad and transdisciplinary academic training for subjects interested in the exercise of management, research and consultancy in the scientific and technological area, in general, overcoming the barrier of disciplines in the constant search for production and scientific and technological innovation. At BC&T, students have the opportunity to work and develop interdisciplinary themes, through a methodology that encourages an investigative stance, stimulates research and consequent scientific production, which provides the necessary means to trigger the process of continuous learning throughout their future academic and professional life.

Chemistry
The Bachelor's degree in Chemistry at UFABC is dedicated to training qualified professionals to work in technological and academic research, in the industrial production and development sector. The main priority is to train professionals that are capable of developing a sense of responsibility, creativity, initiative and independence necessary to overcome the challenges of each activity.
Gabriella Hertel Grillo 's Contact Information
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