gabriella capetti

* Undertake the check-in function for Cityjet, ensuring both baggage and security regulations are understood and adhered to by passengers. * Oversee boarding of Cityjet aircraft, ensuring all airport and security procedures are adhered to in a timely manner, whilst assisting passengers during the process. * Support to Dispatch Staff when required, working closely to ensure flights are ready for departure promptly. * Responding efficiently to customer requests, whilst delivering and maintaining high levels of customer service at all times. * Work to strict time scales, dealing with any arising issues promptly, to ensure there is little effect to Cityjet operations and scheduling.

Responsible for organising and managing ground staff, ensuring a smooth daily operation and maintaining high standards of customer service to our passengers and partner airlines. Key account supervisor for Luxair and Blue Island. Responsibilities include investigating issues and delays when necessary, updating manuals with required airline changes, identifying and implementing procedural improvements, establishing training requirements and developments, internal quality audits and monthly updates with management. Other responsibilities include staff planning, flight editing, organising and delivering training on boarding procedures and problem solving.

* Ticketing on behalf of Air France, KLM and Cityjet with Amadeus. * Assist passengers with re-booking and re-routing during times of disruption ensuring IATA and carrier procedures are met. * Responsible for generating revenue and accurately controlling/recording cash flow. * Maintaining high levels of customer service and providing maximum assistance to all passengers at all times.

* Supervising the flight management team ensuring all flights are managed to the clients and companies expectation * Managing team’s performance and ensuring that both Associates and Executives meet their monthly KPIs. Introducing a process if KPIs are not met. * Assisting with development and improvement of company policies and practices * Communicating company value and goals within the team * Strategic planning to ensure maximum revenue alongside high levels of customer service * Monitoring customer feedback and following up issues raised with relevant departments and partners, analysis of feedback over previous months and driving for improvement in our services * Maintaining good relationships both internally between departments and externally with suppliers * Training new starters; maintaining up-to-date their PDP and developing accordingly. * Ensure adequate roster; maintain a supply of new candidates (if required).. * Developing the in-house database of fixed base operators * Supporting the Senior manager on a day to day basis

Victor is an award-winning private jet charter network committed to providing its clientele with the best service possible as the world's first transparent marketplace. At Victor we have taken on the world of private jet charter to make comparing, booking and managing your flights easier and faster than ever before. Offering the widest choice of jets, times, routes and prices, all at your fingertips, with no hidden costs or unexpected surcharges.As the technology leader in private jet charter, we are the only provider to offer an end-to-end charter booking on both web and mobile and our exceptional customer service means our members are always connected and in control.www.flyvictor.com

One year course involving modules based on various areas across the air transport industry including Finance and Strategy, Industry Economics, Market Forecasting, Policy and Planning and Business Operations. * Dissertation entitled ‘The Suitability of Low Cost Carriers for Business Travellers’ focusing on issues such as the ‘value of time’, airline scheduling, networks, punctuality and frequency for a specific number of routes departing from London airports. Both quantitative and qualitative research methods were used.