gabriel ciulbea

americas operations director, commerce

About

Self-driven and motivated CRM Operations Director, creative thinker, and technology enthusiast with over eighteen years of experience in the technology space. Specialized in Salesforce CRM and Multi-cloud Implementation projects. Demonstrated understanding of a customer’s needs and a keen sense of their business goals. Solid track record in ensuring a client’s requests are satisfied and in meeting deadlines, budgets, and specifications. Solid interpersonal skills when interacting with clients, employees and suppliers. Possesses proven management, team-building, training, and employee development abilities.

Country

canada

City

montréal

Industry

computer software

Skill

software project management, microsoft sql server, software development, agile methodologies, web services, sql, project management, team management, requirements analysis, .net, web development, software engineering, agile project management, visual studio, web applications, integration, c#, microsoft dynamics, software design, leadership, databases

Experience

crm operations director

osf global services

2018-8 - Present · 8 yrs 2 mos

americas operations director, commerce

osf global services

2019-8 - Present · 7 yrs 2 mos

senior programmer

osf global services

2006-4 - 2007-1 · 10 mos

C# programmer, Sql Server developer.

programmer

hitsoft

2000-9 - 2004-2 · 3 yrs 6 mos

ASP, Sql Server, Javascript, Ajax, HTML, Php

team leader, programmer

erealty solutions

2004-4 - 2006-3 · 2 yrs

* Managing a team of 10+ people * C# programmer * Sql server developer

senior project manager and crm operations manager

osf global services

2007-1 - 2018-7 · 11 yrs 7 mos

* Responsibilities: * Managing a team of approximately 25+ people. * Being in charge with initiating, planning, executing, monitoring and control, closing on different projects using Agile or Waterfall methodologies. * Stakeholders management. * Identify necessary resources and also identify their strong points and areas that need to be improved. * Train people. * Define documents, procedures and standards * Keep a constant and positive connection with the clients. * Achievements: * built a custom CRM from scratch using Microsoft technologies (C#, IIS, Sql server) * migrate large amount of data from Sugar to this custom CRM and develop compatible features * manage integration with HP Passport, Cybersource, F-Secure, Netsuite, Soonr, Bomgar, Mozy * other web services integration with different partners * SalesForce to Intacct integration and Intacct to SalesForce integration * Technologies: * IIS, Sql server, C#, Javascript, SalesForce and Intacct