Gabriela Saito Pereira

- Responsible for the Pix Availability and Resilience scope; - Implementation of incident experience management (user-facing feedback and fallback flows) in unavailability and service degradation scenarios; - Oversight of architectural evolution initiatives for Pix and TED, with a focus on scalability and performance; - Monitoring of regulatory changes and assessment of impacts on internal services and operational flows.

- Implementation of Payroll Portability and Open Finance integration to optimize conversion in request flows and employer data sharing; - Development of the Payroll Portability Value Proposition for active app users, including partnerships and cross-selling strategies with other financial products; - Application of agile methodologies in delivery management, including refinement, user story creation, and organization of roadmaps and technical backlog; - Data analysis using SQL, MixPanel, and other tools to monitor OKRs and funnel performance; - Conducting feasibility and financial impact studies for new strategic initiatives; - Leading Product Discovery through user research and market analysis to enhance the user experience.

- Management of partnerships with brokers to enable international remittance and foreign currency operations; - Application of agile methodologies to maintain the in-app webview for foreign exchange transactions; - Continuous monitoring of financial, operational, and conversion performance indicators; - Sociodemographic profile analysis for audience segmentation in offer channels and growth campaigns; - Development of Business Plans to optimize user flow and create new products.

- Development of webviews and marketing emails for promotional campaigns in the app, using CSS, HTML, and JavaScript; - Creation and maintenance of internal platforms (Front-End/Back-End with React and BFF, interface design with Figma) to optimize intangible asset management; - Implementation of design patterns to enhance organization and efficiency in the development environment.

- Investigation of techniques and methods employed by fraudsters to mitigate vulnerabilities; - Detection of suspicious patterns and behaviors that may indicate fraudulent activities; - Analytical thinking and problem-solving skills to identify risks and implement preventive measures.

- Participated in the “Micro” project, providing consulting to entrepreneurs in areas such as strategic planning, marketing, and finance. Developed practical, context-sensitive solutions; - Member of the Marketing & Communications team, responsible for strategic content creation, social media management, and promoting institutional initiatives to increase reach and engagement.

- Acompanhamento de desempenho de membros e seus projetos desenvolvidos dentro da entidade; - Atuação em governança e fiscalização de condutas internas; - Organização do histórico institucional e gestão do conhecimento; - Em formação em Inteligência Artificial, com desenvolvimento de projeto em modelagem quantitativa e clusterização de fundos imobiliários.

-⁠ ⁠Formação em Data Science (56h), com foco nos temas de Python, pandas, SQL, estatística, visualizações em gráficos e machine learning; -⁠ ⁠Desenvolvimento de projeto em finanças quantitativas: construção de carteira previdenciária automatizada com web scraping, filtros fundamentalistas, K-means e otimização de alocação com foco em dividendos.

- B2C customer service at Swift stores; - Analysis of complaints, suggestions, and feedback to address customer inquiries sent through virtual channels; - Continuous monitoring of operational metrics, sales goals, and NPS; - Management of stock entry and exit, restocking, and development of merchandising strategies for product placement; - Execution of operational processes to ensure the integrity of the point of sale.

7 years of vocational education in Business Administration, with a focus on Research & Innovation, People Management, Operations & Supply Chain, Retail, Marketing, Finance, and Technology.