Gabriela Elizondo

Business Analyst @ DXC Technology

About

Fully bilingual Executive with 5+ years of experience in areas such as: executive administrative assistant, sales support center agent, hotel support staff, quality and security control. Strong customer service skills, such as: first point of contact for resolving issues or escalations, encharged of duty monitor ensuring monthly metrics were met, cases resolved with correct outcome. Quality and security control to comply with company policies and standards, covering people and procedures. Participation in cross-control on inventory files for procurement. 4+ years of delivering high quality results in all areas of executive administrative assistant tasks. Covering areas such as: prioritizing calendar appointments, handling of time management, travel and expense as well as other business support.

Country

Costa Rica

City

Heredia

Industry

Information Technology & Services

Skill

Comunicación, Atención al detalle, Aptitudes de organización, Resolución creativa de problemas, Pensamiento crítico, Trabajo en equipo, Introducción de datos, Customer Service, Relationship Building, Administration, Technical Support, Reading People, Culinary Education, Strategic Planning, Creativity Skills, Creative Writing, Problem Solving

Experience

Business Analyst

DXC Technology

2022-1 - Present · 4 yrs 9 mos

Administrative Assistant

DXC Technology

2017-11 - 2022-1 · 4 yrs 3 mos

Costa Rica

Helpdesk Specialist

Feuji

2017-1 - 2017-11 · 11 mos

Tier 1 associate at the DMO team, responsable for the vendor set-up of the HPE spin-merge. Responsabilities include; Ticket monitoring and assignment Monitoring and managemt of Executive Outreach (Support for HPE Executive Managers)

Helpdesk Technician/ Helpdesk Agent

Convergys

2014-8 - 2017-1 · 2 yrs 6 mos

Costa Rica

Helpdesk Technician for Verizon. August 2014 - April 2016. Responsabilities: Technical support for Verizon HSI customers; solving internet conection problems. Technical Support for Verizon Fiber Optic customers; solving internet, cable and telephone issues. Helpdesk Agent for Comcast Internet Essentials. April 2016 - January 2017 Resposabilities: Provide customer service to customers that wants to apply for Internet Essentials. Solving basic internet issues for Internet Essentials Customers. Placing and handling applications for the customers.