Gabriel Chong

Oversee IT Department operation. Plan yearly budget. Manage project vendors. Study requirement and draft Bill of Quantity for upcoming projects (System Refresh/Implementation for network, door access, cctv, ANPR). Train team members and teachers on administering or operating IT Systems deployed. Administer MIS migration to iSAMS. Develop custom iSAMS academic reports. Review school security systems implementation.

Administer school MIS (Engage, iSAMS), tag printing, mentor Intern, Campus Security.

Sole IT professional supporting 700+ students and 200+ staff, ensuring seamless IT operations across the campus. Managed hardware, software, networking, security, and ELV systems, optimizing technology use for academic and administrative needs. Administered 500+ devices, including computers, iMacs, iPads, printers, and projectors. Maintained firewall, 60+ managed switches, 180+ WiFi access points, ensuring secure, high-speed connectivity. Upgraded 120+ computers with SSDs, significantly improving performance at minimal cost. Oversaw 450+ CCTV cameras, NVRs, and door access systems, enhancing campus security. Provided technical support, troubleshooting software, hardware, and network issues. Led and mentored interns, delegating daily IT tasks and projects. Collaborated with faculty and administrators to integrate technology into classrooms and school operations.

Provided chat, email, and call support services for client in the field of consumer electronics (TV, soundbar, fridge, washing machine, laundry dryer, aircon etc) in Singapore. Handled repair service appointment request, product troubleshooting, warranty information request, product usage guide, escalation request, and parts stock check request. Maintained good communications with higher management, technicians, warehouse, and logistic officers. Mentored newly joined fellow agents.

Made sure exams follow regulations. Kept exams secure before, during and afterwards. Prevent malpractice and administrative errors.

Provided email and real-time chat support services for clients. Handled account change and recovery, order change, general inquiry, and troubleshooting for hardware and connection. Attended frequent trainings to comply with dynamic changes in procedures and products. Worked in compliance with EU’s General Data Protection Regulation (GDPR).

Involved in sales, routine sanitation appointment and service, rent collection and account management for purifier products. Awarded 2021 Branch Most Responsible Cody/Service-Tech.

Took care of new born baby daughter when not going outstation for work.

Involved in routine maintenance of a wireless-link CCTV System project for an oil & gas supply base client in Labuan. Performed maintenance services and prepared all compliance paper works.

Involved in sales and collection activities for pro audio visual equipment. Tendered, supervised and managed projects of Extra Low Voltage Systems (Public Address, CCTV, Card Access, Guard Tour, Satellite Master TV, Audio Visual, Stage Lighting, Sound Reinforcement). Trained fellow colleagues on proper ISO9001 procedures. Appointed as Acting Branch Manager from March to July 2016. Projects involved: ● ELV Systems for a condo, a hotel, a hybrid mall-convention-centre and a training school. ● Wireless-link CCTV System for an oil & gas supply base.

Designed and coded small/medium scale enterprise resource planning/management systems. Projects involved: ● Human Resource Management System - Leave Application, Leave Quota & Adjustment, Roster, Holiday Calendar, Attendance, Payroll, and features to meet the requirements of HR and Payroll departments.