G Shashank

• Leading development and customization of Microsoft Dynamics 365 solutions supporting membership, certification, and continuing professional development processes. • Designing and implementing Power Automate flows to automate complex business workflows including application processing, approvals, and notifications. • Developing custom plugins using C# and the Dynamics 365 SDK to enforce business rules and extend platform capabilities. • Managing end-to-end solution lifecycle across DEV, UAT, and PROD environments using Azure DevOps pipelines and artifacts. • Performing data migrations and bulk data operations using Configuration Migration Tool (CMT), Excel, and Dataverse integrations. • Collaborating with business stakeholders and cross-functional teams to translate requirements into scalable CRM solutions. • Troubleshooting and resolving production issues related to workflows, plugins, and integrations to ensure system stability. • Enhancing data quality and governance through validation rules, audits, and standardized data management practices. • Building and maintaining technical documentation for flows, plugins, and customizations to support knowledge transfer and audits. • Supporting CRM optimization initiatives by improving performance, usability, and automation. • Streamlining business operations by automating manual processes, reducing administrative effort and improving turnaround times. • Playing a key role in release planning and deployments for critical business enhancements aligned with organizational goals. • Acting as a subject matter expert for Dynamics 365 within the team, guiding best practices in customization, deployment, and governance.

• Customized entities, forms, views, columns, relationships, and business rules to align CRM capabilities with business operations and compliance requirements. • Designed and implemented automated workflows using Power Automate for lead routing, case escalation, and multi-level approval processes. • Developed custom server-side plugins in C# using the Dynamics 365 SDK to extend platform functionality, including data validation, record synchronization, and automation. • Implemented client-side JavaScript customizations to enhance forms and views with dynamic logic, validations, and improved usability. • Designed and deployed Azure Functions integrated with Dynamics 365 for external API processing, asynchronous operations, and advanced business logic handling. • Monitored system performance using error logs, trace logs, and usage analytics to proactively identify and resolve recurring CRM issues. • Coordinated system upgrades, patches, and solution deployments by validating changes in lower environments and promoting to production with minimal disruption. • Performed data governance activities including deduplication, cleansing, and SQL-based data updates to maintain high data quality and consistency. • Developed reports and dashboards using Dynamics 365, Power BI, and SQL Server to provide insights into sales performance, service KPIs, and compliance metrics. • Configured and supported Power Pages portals, implementing authentication, web roles, table permissions, forms, lists,and Dataverse-driven external user experiences. • Handled production support by triaging service tickets, troubleshooting integrations, resolving workflow/plugin failures, and deploying hotfixes with minimal downtime. • Authored training documentation and conducted workshops to enable business users to effectively leverage CRM and Power Platform capabilities. • Created and executed test cases for enhancements and regression cycles, validating workflows, plugins, and customizations.

• Experienced individual in charge of coordinating end-to-end Microsoft Dynamics CRM projects, ensuring effective execution from requirements collection to business implementation. Capable of aligning essential entities like as leads, accounts, contacts, and opportunities with business processes. • Demonstrated competence in customizing system components by configuring forms, views, attributes, relationships, entity mappings, charts, dashboards, and theme customizations using MS Dynamics CRM 9.0 Customization tools. Designed sophisticated workflows to meet the needs of unique business processes. • In UCI, created a custom sitemap for a model-driven Power App, which improved entity navigation and included custom menus. JavaScript was used to display Business Intelligence reports within the Dynamics CRM site map smoothly. • Driven the creation of many SSRS reports, including an Audit report, to evaluate CRM usage and performance. Collaborated closely with data integration teams to establish a consistent data environment by connecting numerous backend systems with Dynamics CRM. • Led data migration projects, including moving information from a GIS to Dynamics CRM and facilitating data import/export using MS Excel and MS Dynamics CRM. Lead the integration of Twitter with Dynamics CRM for case generation, utilizing Microsoft flows/Power Automate and Azure Cognitive Services for sentiment analysis. • Managed administrator duties such as monitoring instance service health, resetting and renewing instances, deploying managed solutions, and supplying Dynamics CRM portals. Possessed a thorough grasp of portal modification and administrative chores. • Participated in daily scrum meetings and weekly calls with Senior Management, actively contributing to conversations about project progress and ensuring alignment with organizational objectives.

• Developed and customized Dynamics CRM solutions to provide maximum performance and productivity. • Designed and deployed bespoke workflows and plugins, utilizing Power Apps and Power Automate to easily link Dynamics CRM with other apps. • End-users received technical help and training, facilitating a seamless transfer and successful usage of the CRM system. • Collaborated closely with project management to achieve project completion on schedule, adding to the overall success of CRM installation. • Created processes to automate numerous corporate procedures, increasing productivity and minimizing manual chores. • Developed CRM plug-ins (both online and offline) to simplify complicated business processes, check data, and trigger events, resulting in more efficient operations. • Led the development of Functional Specification Documentation, which included the collection of a variety of data kinds for reporting services. • Used SSRS to create complicated reports, which were then uploaded to MS CRM (both on-premises and online) for increased data analysis. • Created ODATA endpoints for important CRM entities, allowing for easier data access and connection with external systems • Created Jscript libraries for different data changes and validations, assuring data quality and integrity inside the CRM system. • Developed a strong security model adapted to the manufacturing environment, with data confidentiality and integrity as top priorities. • Developed Charts, views, reports, and dashboards to improve data visualization and provide actionable insights. • Created users, roles, and business units, imported accounts, and managed ownership assignments during the initial setup of the production environment. • Designed and produced training materials for the final client, ensuring a comprehensive understanding of the CRM system's functionalities and features.