Fysal, MBA

• Evaluated credit portfolios of Corporate Customers with detailed financial risk analysis and operating risk analysis. • Supported Relationship Management Team with effective credit recommendations and solutions in credit facilities structuring. • Managed a large portfolio of corporate customers, continuously monitoring their account conduct. • Identified potential customer cross-sell opportunities among existing customers.

• Enhanced sales of Trade Finance products through daily customer meetings and portfolio analysis. • Increased trade facilities by 20% year on year by structuring trade facilities and promoting ITS. • Identified and sourced trade-related transactions in the markets for HSBC Global Banking and Markets in Abu Dhabi.

• Managed Trade Services department to optimize imports/exports limits, maximize profits, and ensure customer satisfaction through frequent visits. • Monitored and controlled work flow to process transactions efficiently, contributing to the growth of new Trade Finance business. • Achieved satisfactory audit reports by maintaining high operational risk control and compliance, approving transactions, and developing staff.

• Ensured compliance of documents with Documentary Credits terms for Imports and Exports. • Processed documents through HIE System for efficient trade services. • Analyzed customer accounts and facilities to optimize trade processes. • Managed daily follow-ups on import bills and export discrepancies.

• Managed day-to-day customer requirements, maintained sales reports, and provided excellent customer care at Global Link Communications LLC in Dubai. • Prepared quotations, collected product feedback, and achieved sales targets to drive business growth and customer satisfaction.