Umer Farooq

Lighting Specification Lead @ Lumenco

About

🔦 Lighting Design | Project Management | Customer Experience With a strong foundation in Electrical Engineering and hands-on experience in both technical design and customer-facing roles, I specialize in delivering innovative, energy-efficient lighting solutions for residential, commercial, and industrial projects. As a Lighting Specification Lead, I’ve overseen projects from concept to completion—designing sophisticated interior, exterior, and façade lighting systems, creating detailed layouts and 3D renderings using Dialux, and ensuring every detail from specification to invoicing is executed with precision. My role involves close coordination with clients to tailor lighting strategies to their functional, aesthetic, and sustainability needs. I also manage cross-functional teams, maintain technical product data, and train sales staff to stay ahead in a fast-evolving industry. Earlier in my career, I served as a Customer Services Specialist at Walmart.com, where I honed my communication, problem-solving, and logistics coordination skills—providing retail support, resolving customer concerns, and ensuring a seamless shopping experience. Driven by a passion for technology, design, and client satisfaction, I strive to bridge the gap between creative vision and technical execution in every project I take on. Let’s connect if you’re into lighting design, sustainable solutions, or just want to talk tech and innovation!

Country

City

Canada

Industry

Retail

Skill

Attention to Detail, Time Management, Quality Control, Problem Solving, Team Collaboration, Project Planning, Smart Building Technologies, Illumination Engineering, Building Information Modeling (BIM), HVAC, Energy Efficiency, Electrical Engineering, AutoCAD, Lighting Design & Analysis, Lighting Design, Dialux, Project Estimation, Tender Planning, Business-to-Business (B2B), Industrial lighting

Experience

Lighting Specification Lead

Lumenco

2021-4 - Present · 5 yrs 6 mos

Canada

-Designing and specifying interior, exterior, and façade lighting systems for residential, commercial, and industrial projects. -Preparing lighting layouts, specifications, and 3D renderings using Dialux to provide visual and technical insights. -Leading projects from concept to completion, including quotations, submittal reviews, order processing, and final invoicing. -Performing submittal reviews and managing tender submissions, BOQs, and quotations for B2B and B2C projects. -Coordinating with clients to recommend lighting solutions tailored to their needs, budgets, and sustainability goals. -Managing and training a team responsible for cross-specifications, shipping labels, order processing, and RMAs. -Resolving customer issues efficiently while adhering to company policies, ensuring high levels of satisfaction. -Maintaining up-to-date knowledge of lighting products and industry innovations to guide clients and internal teams. -Training sales teams on product features and specifications to enhance their technical proficiency. -Managing and updating technical product specifications on the company’s e-commerce platform.

Customer Services Specialist

ibex. Pakistan

2019-10 - 2021-3 · 1 yr 6 mos

Karachi

- To Provide walmart.com customers with retail support and world class customer service. - Helping customers purchase from walmart.com and assisted them with their orders and inventory. - Contacting FedEx and UPS for logistical issues during freight and liaison between customers logistics providers. -Checking account matrix for fraudulent customers through Walmart’s fraud checking software. - Forwarding customers claims to billing and accounts department for order refunds.

Internship Trainee

Pakistan Airports Authority

2019-9 - 2019-9 · 1 mo

Karachi

- Observed Electrical unit which includes Aeronautical Ground Lighting System, Aircraft Power Supply, Aircraft Guidance For Nose In System, Parallel Axis Parking Aid, Commercial and Standby Generator Power Supply, Airports Facilitation and HVAC.

Intern

Salvation

2014-7 - 2014-10 · 4 mos

Karachi

- This Three Months Internship Tenure Included Marketing, Leading, Managing And Facilitating In Salvation’s One Day Youth Leadership Training Conference “Asia’s Young Leaders Expo 2”