Tina Fei

Working as International Sales Manager in FUJIRISE Elevator. Key contact with developing and implementing sales strategies ,managing client relationships, and achieving sales targets. Developing and implementing international sales strategies to achieve sales targets. Identifying and pursuing new business opportunities in global markets. Building and maintaining relationships with key clients and partners. Conducting market research to understand market trends and customer needs. Negotiating contracts and agreements with international clients. Managing and coordinating sales activities across different regions. Overseeing the entire sales process, from lead generation to closing deals. Preparing and presenting sales reports and forecasts to senior management. Attending international trade shows and conferences to promote the company's products and services. Ensuring compliance with international trade regulations and company policies. Providing training and support to the sales team to enhance their performance.

Working as Aftersales Manager in FUJIRISE Elevator. Key contact with addressing customer complaints, providing solutions and support, and ensuring customer satisfaction with the company's products or services. Resolving customer complaints and issues in a timely and professional manner. Providing information about products and services to customers. Processing parts returns, exchanges. Recording and updating customer information in the company's database. Following up with customers to ensure their issues are resolved. Coordinating with other departments to address and resolve customer concerns. Conducting customer satisfaction surveys and gathering feedback. Offering troubleshooting assistance for product-related issues. Providing technical support and guidance to customers. Managing and tracking service requests and warranty claims. Ensuring compliance with company policies and procedures. Training and mentoring new customer service staff. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Working as Senior Documentation Specialist in FUJIRISE Elevator. Key contact with clients ,forwarder,shipping department and other departments to ensure timely and compliant export transactions. Preparing and processing export documentation according to customs regulations, laws, and procedures. Ensuring the accuracy of documentation concerning quantity,and description of goods. Coordinating with shipping department and forwarders to ensure timely delivery of shipments. Maintaining records of all export transactions and documentation. Communicating with clients and customs officials to resolve any issues or discrepancies. Monitoring and tracking shipments to ensure on-time delivery. Preparing and submitting necessary documentation for customs clearance. Ensuring compliance with international trade regulations and company policies. Liaising with other departments within the company to coordinate export activities. Keeping up-to-date with changes in export laws and regulations.