Fredrik Lemming

Ngenic Energi is an energy-tech company that optimizes energy systems through digital services, using existing electricity and district-heating infrastructure to improve efficiency and performance. Appointed CEO following the company's acquisition out of bankruptcy, with a mandate to stabilize, rebuild and reposition it as a scalable SaaS business. - Rebuilt and relaunched the business within months — restoring full operations, processes and commercial direction after bankruptcy - Led the pivot from hardware sales to a recurring SaaS/EaaS (Energy-as-a-Service) model, launching the new subscription offering within one month — including pricing, packaging and end-to-end billing infrastructure - Converted the existing customer base into the subscription model, reaching 15,000+ active subscribers - Converted 25 Nordic utility companies to the new model and rebuilt the partner ecosystem to 80% adoption, strengthening enablement and sales support - Developed the new commercial strategy, brand positioning and a high-conversion digital presence - Reduced operational costs by ~20% while maintaining service stability and delivery quality - Led transparent stakeholder communication with customers and partners throughout the post-bankruptcy transition

Konsulttjänster inom försäljning, marknadsföring, affärsutveckling och verksamhetsledning samt verksamhetsförändring Exempelvis strategisk och organisatorisk företagsplanering, säljprocesser, säljstrategier, marknadsföring, grundlig omstrukturering av verksamhet, ledning och förändring.

End-to-end responsibility for Telia's flagship CCaaS platform across the Nordics and Baltics — full P&L over sales, delivery, development, support and aftermarket. Mandate: transform profitability and define the future strategy of the business while continuing its pioneering AI roadmap, including the launch of GenAI bots built on Google's and OpenAI's LLMs. Scale: ~400 MSEK net sales · 270 FTEs (Dec 2022) · operations across 5 countries - Delivered all-time-high net sales in 2024, during a major organizational restructuring - Improved operating margin by +37% (18.6% in 2022 → 25.5% in 2024) through commercial and operational transformation - Grew the business at 2x the global CCaaS industry CAGR - Led 3 M&A transactions (carve-outs and acquisitions), including the strategic acquisition of Humany for AI capabilities - Defined and launched the Generative AI plan, taking customer solutions into production on Google CCAI and OpenAI LLMs - Streamlined the organization through 3 restructuring initiatives, reducing headcount from 270 to 211 FTEs while growing both sales and margin - Personally led multi-year enterprise agreements at C-suite and board level

Led B2B sales for Telia's Contact Center and Unified Communication portfolio — cloud and on-premise PBX, messaging and video. - Directly led 25+ account and sales managers; indirectly led 400+ account managers across Telia's B2B sales organization - Built and executed go-to-market strategies for cloud-native communication products across the Nordics

Led the international expansion of Telia ACE — Telia's flagship CCaaS (Contact Center as a Service) platform — from a domestic Swedish business into the European market, building the go-to-market model and reseller network from scratch. - Built Telia ACE from a Swedish business into one of the leading CCaaS platforms in Europe (top-6) and the Nordic market leader - Established the Google CCAI partnership as Google's 5th CCAI partner globally — one of the strongest worldwide - Grew the business at +8% CAGR — 2x the global CCaaS market CAGR - Achieved a 75% win rate in competitive enterprise tenders; introduced Telia ACE to Norway in 2018 - Positioned Telia ACE in the Gartner Magic Quadrant for CCaaS Western Europe (2019, on first submission) - Named an innovation front-runner in Frost & Sullivan's 2020 Radar report - Created and led the digital "Telia ACE CX Weeks" customer events (2020 & 2021), reaching ~2,000 customers through the pandemic - Frequent keynote speaker at European industry events

Styrelseledamot i ICT Uppsala, ICT Uppsala medlemsägd organisation som har syfte att verka för ICT utvecklingen i Uppsala och ta vara på medlemsföretagens intressen. - ICT Uppsala startad 2018 det uppskattade konceptet ICT lunchen, en kombination av nätverkande, TED talk och lunch.

Head of new business på Infocare , med ansvar för expansion av affären in i nya affärsområden och till nya kunder.

Försäljningsdirektör för SolutionSales, med ansvar för hela Telias B2B försäljning.

Försäljningsansvarig för Telias kontaktcenterportfölj, med ansvar för utveckling av kontaktcenteraffären såväl som strategier på lång och kortsikt.

Ledare för Telias PreSale gruppering inom företagssystem (Aastra och Avaya). Ansvarig för 17 medarbetare på 7 orter.

Försäljningschef för Telias kontaktcentererbjudande. Försäljningsteam bestående av 10 medarbetare.

Key Account manager inom kontaktcenterområdet. Ansvarig för Telias största kontaktcenterkunder. Jobbade tillsammans med kunder inom offentligverksamhet såväl som inom näringslivet.

Ansvarig för införandet av Skatteverkets kundtjänst skatteupplysningen > 900 agenter.

Volontärarbete på Wollongong Science center ca 20 h/vecka. Analys av besöksstatistik, arbete med affärsplan och utveckling av ett besökssystem.

Ordförande i IF Thors skidsektion med ett kort uppehåll för min Franmskrike vistelse.

Examensarbete på ESRF, fokusering av hårdröntgenstrålning med röntgenspeglar(Multilager)

Master uppsats vid europeiska forskningscentret ESRF, Grenoble Frankrike.